For HR
Measure and improve
employee experience
Centralize your HR surveys in a single platform to measure engagement, identify areas for improvement and effectively manage your HR strategy.
Employee feedback collected at each stage of the employee journey allows you to better understand their expectations and to take concrete action to improve quality of work life, engagement and talent retention.
The benefits for HR teams
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Simplify the management of your employee surveys
Easily create and distribute internal surveys: engagement barometers, QWL surveys, post-onboarding feedback or regular pulse surveys.
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Access real-time results
View results instantly and identify trends with dynamic and customizable dashboards.
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Identify the levers for engagement
Analyze employee expectations and concerns in order to implement concrete actions to improve their experience.
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Drive your HR strategy with reliable data
Measure the impact of your HR actions over time and track the evolution of employee engagement.
Measurable results for HR teams
Thanks to Soft Concept solutions, HR teams can improve the effectiveness of their employee feedback processes.
40 % of time saved in managing internal investigations
The creation, distribution and analysis of questionnaires are automated to simplify HR processes.
Up to 2 times faster at identifying areas for improvement
Interactive dashboards allow for the rapid identification of trends and areas of concern.
+25 % of participation in employee surveys
Questionnaires accessible on all devices promote participation and feedback.
The KPIs you can track
Soft Concept's employee experience solution allows HR to track key indicators related to employee engagement and well-being:
✓ eNPS (Employee Net Promoter Score) to measure employee recommendation of the company
✓ Employee engagement rate
✓ Job satisfaction index
✓ Participation rate in internal surveys
✓ Satisfaction level by service or department
✓ Analysis of employee verbatim comments
✓ Monitoring perceptions of the work environment
✓ Evolution of engagement over time
✓ Identification of organizational irritants
These indicators allow HR teams to better understand the employee experience and to implement targeted actions to improve engagement.
A typical day in the life of an HR manager
Before using the Soft Concept solution
8:45 AM
Preparing a staff questionnaire and managing its distribution via email.
❌ Manual setup of surveys
10:30
Manual collection and consolidation of responses from different sources.
❌ Scattered data
1:30 PM
Analysis of results in Excel and creation of tables to understand trends.
❌ Time-consuming analysis
3:00 PM
Reading employee comments to identify areas for improvement.
❌ Manual analysis of verbatim transcripts
5:00 PM
Creating a report or presentation for management.
❌ Results not easily achievable for teams
A large part of the time is spent processing data rather than on HR action.
With the Soft Concept employee experience solution
9:00 AM
Consultation of employee engagement dashboards in real time.
🟢 Centralized data
10:00
Analysis of key indicators: eNPS, satisfaction, engagement.
🟢 Instant Analysis
1:30 PM
Rapid identification of trends and weak signals in verbatim transcripts.
🟢 Rapid problem detection
3:00 PM
Sharing results with managers via interactive dashboards.
🟢 Facilitated collaboration
5:00 PM
Implementation of concrete actions to improve the employee experience.
🟢 Faster HR Actions
HR teams can focus on improving employee experience and engagement.
Improve the employee experience
With Soft Concept solutions, HR teams can:
✓ continuously measure employee engagement
✓ Identify internal expectations and irritants
✓ to lead concrete actions to improve QWL
✓ Easily share results with managers
Move from a simple internal survey to a genuine employee listening strategy.
Use case: The Employee Experience solution in action
FAQ — Engagement, social barometer and RPS
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How can we guarantee honest feedback?
Thanks to the combination of anonymity, multi-channel distribution and structured questionnaires.
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When should employee surveys be launched?
Onboarding, transformation, annual barometer, QWL, mobility, departure… Surveys must be triggered at key moments in the employee journey.
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How can we prevent investigations from going nowhere?
Thanks to AI analysis, topic prioritization, automatic alerts and action plan structuring.
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Is the solution suitable for large organizations?
Yes, it adapts to multi-site and multi-population structures as well as SMEs.
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How does AI improve analysis?
It synthesizes trends and detects weak signals in responses, particularly in verbatim comments.
A problem to solve?
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