For public service actors
Analyze
user feedback to improve the quality of service
Communities, administrations, public institutions… collect numerous user feedbacks every day: satisfaction surveys, forms, complaints, citizen contributions.
But this data is often scattered, poorly analyzed, and difficult to use on a large scale.
Our platform automatically analyzes this feedback using artificial intelligence to identify the pain points in user journeys, understand expectations and concretely improve public services.
The challenges of user relations
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Numerous responses, but difficult to analyze
Public actors today collect user feedback through many channels: satisfaction surveys, online forms, complaints or even citizen participation mechanisms.
But in reality:
✓ The analyses are lengthy and manual.
✓ The data is scattered across services
✓ Recurring problems are difficult to identify.
Our solution allows us to automatically use this data to identify users' priority expectations and areas for improvement. -
Identify the points of friction in the user journey
Administrative processes can be complex: online procedures, in-person reception, processing times...
Irritants can appear at any stage.
Our platform allows for precise identification of:
✓ The difficulties encountered by users
✓ The obstacles in the process
✓ The most impacted services.
This allows teams to tangibly improve the user experience. -
Managing the quality of public service
Local authorities and administrations must continuously monitor and improve the quality of their services.
Our solution allows you to:
✓ Monitor user satisfaction
✓ measure the impact of the actions implemented
✓ Identify priorities for improvement.
Artificial intelligence in the service of public services
AI makes it possible to leverage user feedback on a large scale and turn it into a genuine decision-making tool.
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Automatic analysis of user feedback
AI automatically identifies:
✓ Key themes (reception, deadlines, procedures, accessibility…)
✓ associated feelings
✓ Recurring topics.
The teams have a clear vision of user expectations. -
Detection of priority irritants
Our solution allows us to detect:
✓ Recurring problems in services
✓ The difficulties encountered by users
✓ the critical points impacting satisfaction.
This information allows for a rapid improvement in the quality of service provided. -
Prioritizing actions
Not all lifts have the same impact.
AI can identify:
✓ The most frequent problems
✓ The most impactful points
✓ Priority areas for improvement.
Why public sector actors use our solution
Our platform allows public service stakeholders to:
✓ Automatically analyze thousands of user reviews
✓ Quickly identify the irritants in the routes
✓ improve service quality
✓ Manage user satisfaction
✓ facilitate decision-making.
This allows teams to improve public services while optimizing their operation.
Improve your users' satisfaction
Let's discuss your needs to identify the most suitable solution.
Free 14-day trial, no credit card required.
