For distribution players
Finally understand
what your customers think from your stores
Free your teams from manual analysis and Finally, unlock the potential of your customer, store, and e-commerce data.
Our platform automatically analyzes customer reviews, surveys and feedback to identify pain points in the purchasing journey, understand consumer expectations and prioritize actions that truly improve the in-store or online experience.
Thanks to AI, you can transform thousands of customer feedbacks into clear insights for your marketing, customer experience and network management teams.
The challenges of customer experience in distribution
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Volumes of customer feedback that are difficult to exploit
Between Google reviews, satisfaction surveys, social media comments and customer service feedback, distributors have a massive volume of data at their disposal.
Analyzing this information manually quickly becomes impossible.
Result :
✓ Customer insights arrive too late
✓ Teams spend time reading comments
✓ Some on-the-ground problems remain invisible.
Thanks to automated verbatim analysis, our solution makes it possible to quickly identify trends, pain points and opportunities for improvement. -
Quickly identify problems in store
A problem with customer service, waiting time at the checkout, or product availability can directly impact customer satisfaction.
But it is still necessary to be able to detect these weak signals in time.
Our platform allows you to:
✓ Identify recurring problems by store
✓ detect drops in satisfaction
✓ Compare performance between points of sale.
This allows network teams to act more quickly and prioritize corrective actions. -
Truly understanding customer expectations
Traditional indicators such as NPS or satisfaction ratings provide an overall trend, but they do not always allow us to understand why customers are satisfied or dissatisfied.
Semantic analysis allows us to understand precisely:
✓ What customers appreciate
✓ which generates frustration
✓ which influences their loyalty.
Artificial intelligence at the service of customer experience
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Automatic analysis of verbatim transcripts
AI automatically identifies:
✓ the topics raised by customers
✓ associated feelings (positive, neutral, negative)
✓ Recurring problems in customer experience.
This gives the teams a clear view of the priority issues. -
Identifying pain points in the customer journey
Thanks to feedback analysis, it becomes possible to identify:
✓ problems with customer service in stores
✓ difficulties related to the purchasing process
✓ Frustrations related to products or services.
This information allows us to tangibly improve the customer experience and overall satisfaction. -
Prioritizing improvement actions
AI also makes it possible to identify:
✓ The most frequent problems
✓ Critical points for customers
✓ Priority areas for improvement.
This allows teams to focus their efforts where the impact is greatest.
Why distributors use our solution
Our platform allows distribution companies to:
✓ Automatically analyze thousands of customer reviews
✓ Quickly identify customer experience pain points
✓ Detect problems in store
✓ Prioritize improvement actions
✓ Easily share insights with teams.
This allows distributors to improve customer satisfaction while facilitating the work of marketing, research and customer experience teams.
Improve the customer experience in your stores
Let's discuss your needs to identify the most suitable solution.
Free 14-day trial, no credit card required.
