Our white papers
Discover Soft Concept white papers and access analyses, advice and best practices around surveys and data.
Discover our use cases
Multi-channel NPS surveys
Customer satisfactionMeasure satisfaction across all your channels.
Post-interaction measurement
Customer satisfactionEvaluate each interaction immediately afterward to measure satisfaction.
Brand awareness/image measurement
Customer satisfactionMonitor your brand perception to assess your reputation.
Internal investigation
Employee experienceGather feedback from internal employees.
QWL Survey
Employee experienceEvaluate well-being and working conditions.
RPS Diagnosis
Employee experiencePrevent psychosocial risks through diagnosis.
Packaging test
PanelOptimize the impact of your packaging on the shelf.
Concept testing
PanelValidate the potential of your new concept.
Sensory evaluation
PanelAccurately measure your consumers' perceptions.
Mystery shopper study
Mobile CollectionObjectively evaluate the in-store experience.
Service monitoring
Mobile CollectionMonitor the quality of field services.
Point-of-sale audit
Mobile CollectionCheck for compliance and execution in store.
Go further with a 360° view
Discover all our software.
FAQ — Soft Concept Solutions and Decision-Making Data
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What types of software does Soft Concept offer?
Soft Concept offers a complete suite for collecting, analyzing and utilizing data, with modules dedicated to customer satisfaction, employee experience, product testing and field data collection.
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What collection methods are available?
Soft Concept solutions enable data collection via web, mobile, QR code, telephone, paper, or hybrid devices.
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Is artificial intelligence included?
Yes. AI is integrated into the platform but requires voluntary activation (consent), in accordance with privacy requirements.
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Which sectors use Soft Concept?
Our solutions are used in many sectors: retail, transport, health, industry, services, tourism, training and government.
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Does Soft Concept offer customized support?
Yes. We support our clients in the design, deployment, analysis and reporting, and also offer customized business platforms.
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