Service monitoring
Mobile Collection
Evaluate the quality of your services after each intervention.
Description of the need
Our client is a service company that regularly carries out interventions for its clients: maintenance, technical assistance, installation or on-site support.
While the teams had operational indicators on the volume of interventions carried out, they lacked visibility into actual customer satisfaction after the service was provided. Customer feedback was sporadic and did not allow for the precise identification of strengths or areas for improvement.
The client was looking for a solution that would:
- To measure customer satisfaction after each service
- To assess the quality of the interventions carried out
- To quickly identify situations of dissatisfaction
- To compare performance between teams or geographical areas
- To have reliable indicators to manage service quality
The objective: to improve the quality of services and strengthen customer satisfaction.
Proposed solution
We have implemented a system of satisfaction surveys that are automatically triggered after a service has been provided.
Surveys can be distributed through multiple channels to facilitate participation:
- Email sent after the intervention was completed
- SMS containing a link to the questionnaire
- QR code given to the customer during the service
- Link integrated into follow-up communications
Short questionnaires allow for the evaluation of several aspects of the service:
- The quality of the intervention carried out
- The professionalism and availability of the speaker
- The clarity of the information provided
- The speed and efficiency of the service
- Overall customer satisfaction
The responses are centralized in an analysis platform that allows:
- Monitoring satisfaction after each service
- Analysis of results by technician, team or geographical area
- Identifying situations of dissatisfaction
- Customer review analysis
- Monitoring the evolution of indicators over time
This gives managers a clear view of the quality of services provided.
Special Features
The questionnaires are designed to be short and easy to complete in order to achieve a high participation rate.
Dashboards allow you to:
- To monitor customer satisfaction after each intervention
- To identify the highest-performing teams or services
- To identify areas for improvement in service quality
- To measure the impact of the actions implemented
This type of system allows service companies to manage the quality of their services and continuously improve the customer experience.
Such solutions can also be deployed in maintenance, technical support, installation or on-site service activities.
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improvement in customer satisfaction after intervention
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faster detection of services requiring corrective action
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complaints related to the quality of interventions
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FAQ — Mobile data collection, field audits, and offline data
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On which devices does the solution work?
On iOS and Android smartphones and tablets, via a dedicated application, online or offline.
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Can the forms be customized?
Yes, with graphic charter, Word/Excel import, drag & drop and AI generation.
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What data can be collected?
Texts, photos, videos, GPS, annotations, notes, scores, field observations.
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Can the reports be automated?
Yes, the platform automatically generates actionable and structured reports.
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Is the solution secure?
Yes, the data is centralized and secure, in accordance with confidentiality standards.
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