Nos livres blancs
Découvrez les livres blancs Soft Concept et accédez à des analyses, conseils et bonnes pratiques autour des enquêtes et de la data.
Découvrez nos cas d'usage
Multi-channel NPS surveys
Customer satisfactionMesurez la satisfaction sur tous vos canaux.
Post-interaction measurement
Customer satisfactionEvaluez chaque interaction à chaud pour mesurer la satisfaction.
Brand awareness/image measurement
Customer satisfactionMonitor your brand perception to assess your reputation.
Internal investigation
Employee experienceRecueillez l'avis des collaborateurs en interne.
QWL Survey
Employee experienceEvaluez le bien-être et les conditions de travail.
RPS Diagnosis
Employee experiencePrévenez les risques psychosociaux grâce au diagnostic.
Packaging test
PanelOptimisez l'impact de votre packaging en rayon.
Concept testing
PanelValidez le potentiel de votre nouveau concept.
Sensory evaluation
PanelMesurez précisément les perceptions de vos consommateurs.
Mystery shopper study
Mobile CollectionEvaluez objectivement l'expérience en point de vente.
Service monitoring
Mobile CollectionContrôlez la qualité des prestations terrain.
Point-of-sale audit
Mobile CollectionVérifiez la conformité et l'exécution en magasin.
Go further with a 360° view
Discover all our software.
FAQ — Soft Concept Solutions and Decision-Making Data
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What types of software does Soft Concept offer?
Soft Concept offers a complete suite for collecting, analyzing and utilizing data, with modules dedicated to customer satisfaction, employee experience, product testing and field data collection.
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What collection methods are available?
Soft Concept solutions enable data collection via web, mobile, QR code, telephone, paper, or hybrid devices.
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Is artificial intelligence included?
Yes. AI is integrated into the platform but requires voluntary activation (consent), in accordance with privacy requirements.
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Which sectors use Soft Concept?
Our solutions are used in many sectors: retail, transport, health, industry, services, tourism, training and government.
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Does Soft Concept offer customized support?
Yes. We support our clients in the design, deployment, analysis and reporting, and also offer customized business platforms.
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