Customer Satisfaction Software
Stop
irritants to improve your customers' experience
A high satisfaction score can be misleading.
The real question isn't "What is our score?" but "What could make our customers leave?"«
With Soft Concept, you identify critical irritants and disengagement signals before it's too late.
You act quickly. You secure loyalty.
Create customized satisfaction surveys that are consistent with your customer journey.
Create your questionnaires independently, with a simple interface and integrated AI.
✔ Intuitive drag & drop
✔ Graphic charter respected
✔ Better worded questions
✔ Optimized structure
✔ Adaptation to your sector
Automate your campaigns to industrialize customer listening
Automate your collection to make it reliable, repeatable and efficient.
✔ Import contact databases
✔ Shipment planning
✔ Smart reminders
✔ Automatic exports and synchronizations
Less operational work. More efficiency.
Analyze your verbatim comments and results with artificial intelligence
AI transforms your customer verbatim into clear, structured, and actionable analyses.
✔ Automatic summaries
✔ Categorization of returns
✔ Dominant irritants
✔ Weak signals and trends
Activate smart alerts to take action before dissatisfaction arises.
Dissatisfaction is almost never sudden. It settles in, silently.
Our platform triggers automatic alerts as soon as the first critical signals are detected.
You anticipate, you react quickly, you reduce churn.
A complete solution for managing the customer experience
Customer satisfaction is not a reporting tool.
It's a true management tool.
With Soft Concept, you structure a VoC approach that tracks your indicators over time, compares by segment and measures the real impact of your actions.
You manage continuous improvement methodically.
Use case: The Customer Satisfaction solution in action
Go further with a 360° view
Discover our complementary solutions.
FAQ — Customer satisfaction, NPS and customer experience
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Who is the Soft Concept Customer Satisfaction solution aimed at?
It is aimed at companies in all sectors wishing to structure a CX approach and industrialize the collection and analysis of the Voice of the Customer.
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Does the platform integrate into an existing CX system?
Yes. It can complement or strengthen an already structured system without disrupting your processes.
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Are technical skills required?
No. The creation, distribution and management of surveys is designed to be used directly by CX teams.
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How does AI add value?
It helps to formulate the right questions, automatically analyze the answers, detect trends, and trigger alerts on weak signals.
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Is the solution suitable for large volumes?
Yes. It is designed to handle large volumes of responses and verbatim comments, while maintaining fast analysis.
Ready to improve your customer experience?
Let's discuss your needs and identify the right solution.
Free 14-day trial, no credit card required.
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