Customer Satisfaction Measure, analyze, act
Soft Concept Webinar | Thursday, June 18 | 11:15 to 12:00
You already conduct satisfaction surveys.
But do you have the right tools to deploy them, analyze the results and share them with your teams?
During this webinar, discover how EthnoForms simplifies the entire process: from questionnaire creation to results analysis, including automatic calculation of indicators and dashboard distribution.
Through a live demonstration, Stéphane Daubignard will show you how to quickly set up effective satisfaction surveys and transform customer feedback into directly actionable information.
On the agenda
- Key indicators: NPS, TS+S, average score and Satimix
- Best practices for building an effective questionnaire
- A practical demonstration of EthnoForms
A practical webinar
Little theory, a lot of demonstration.
You will see how EthnoForms makes it easy to design, distribute, analyze and share your customer satisfaction surveys.
Practical information
📅 Date: Thursday, June 18
🕒 Time: 11:15 AM – 12:00 PM
🎙️ Speaker: Stéphane Daubignard, Head of Research at Soft Concept
💻 Format: online
