Soft Concept will be present at the 2026 Spring of Studies
Save the date: on September 24th and 25th, find us at Printemps des Études, stand B9.
Are your satisfied customers making their voices heard... even in the responses of AI?
Soft Concept, alongside the Sphinx and viavoo, members of Experience Management department by SoftNext, invites you to September 24 & 25 at stand B9 to explore this question together.
The perfect opportunity to meet our teams, united around a common goal: to make customer feedback a true asset of trust, even in the face of artificial intelligence.
Attend the round table discussion moderated by our experts
Thursday, September 24 • 10:45 a.m. to 11:30 a.m. • Room 352A
«"Very satisfied... but silent: how to transform your satisfaction data into a lever for trust and visibility in the era of B2IA?"»
After B2C and B2B, it's time for B2IA. Brands are no longer just targeting consumers, but now also AI (ChatGPT, Perplexity, Claude, Mistral…), which favors authentic and trustworthy brands. Come discover how the Experience Management Hub's tools transform your satisfied customers' reviews into tangible proof, visible to both your audiences and the algorithms.
With the participation of Laurence Chouvet (UCPA), Sandrine Garré (viavoo), Chantal Maugis and Lucile De Traverse (Le Sphinx).
To register for the conferences, remember to create your E-Badge beforehand (menu «Registration» at the top right of the site).
We would be delighted to see many of you there!
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