Support Officer (M/F)
Your main tasks
- Customer support for optimal use of our survey and reporting solutions.
- Improve the customer experience by creating documentation and/or tutorials to populate our website.
- Contribute occasionally to the promotion of our content via the website and marketing materials.
Your tasks
Customer support (≈ 45 %)
- Provide functional and technical support to clients (telephone, email, video conference).
- To support, advise and resolve problems related to the use of software.
Documentation & user experience (≈ 30 %)
- Design, write and maintain documentation, advice sheets and tutorials.
- Participate in improving the user experience by creating and maintaining an online helpdesk.
Application maintenance (≈ 10 %)
- Perform corrective and evolutionary maintenance operations on client applications.
- Collaborate with internal teams as needed.
Online helpdesk (≈ 10 %)
- Participate in the definition, implementation and continuous improvement of the online helpdesk.
- Structure and organize content to optimize the user journey.
Content Marketing & Website (≈ 5 %)
- Integrate and update content on the website (WordPress).
- Contribute to the writing and structuring of articles, news items and white papers, in conjunction with internal teams.
- Participate in enhancing the educational content derived from the support materials and documentation.
Job specifics
- This position focuses on customer support, documentation, and continuous improvement of the user experience.
- Sustained use of computer work tools
- Occasional contribution to content marketing activities
Profile
Bachelor's degree (3 years of higher education) or Master's degree (4 years of higher education) minimum in computer science
Proficiency in web technologies (HTML5, CSS3, JavaScript, etc.) is preferred.
Proficient in Microsoft Office, especially Excel
Knowledge of WordPress is appreciated.
Job type:
Full-time: 39-hour contract - 8:45am–12:15pm / 1:30pm–6:00pm
Permanent contract
Benefits: Meal vouchers, 50% reimbursement of public transport costs (%), Health insurance
To apply, send us your CV along with your cover letter, directly to recrutement@ethnosoft.com.
