Privacy Policy
Soft Concept places great importance on the management and protection of personal data.
Through this privacy policy we explain in full transparency how Soft Concept uses the personal data collected and processed.
Soft Concept collects contact data of professionals from SoftNext partners and subsidiaries in order to distribute offers and information that may be of interest to them given their activity.
Types of data collected
We may use your information to:
✓ To provide you with products or services, including software updates and to carry out maintenance contracts.
✓ Leverage and improve our processes, systems, products and services.
✓ Improve your user experience.
✓ Respond to your comments and questions and provide customer service and support for the use of our software.
✓ To send you information relating to services, invoices, technical instructions, updates, as well as administrative and support messages.
✓ Discuss promotions, upcoming events and news about products and services offered by Soft Concept.
✓ Enforce our terms and conditions.
Circumstances that lead to the processing of your data
We only process your information when one of the following applies:
✓ Business relationship with Soft Concept: Under a contract concluded with you, in order to provide you with products or services
✓ Data transmitted directly: You have consented or requested, through our site or personally, the use of your personal data to contact you.
✓ Data collected through cookies:
Sharing your personal data
Soft Concept takes care to protect your personal data, to ensure its confidentiality, and does not sell your personal data.
We do not share your data with third parties, except in the following case: the contact data of professionals collected by the subsidiary may be shared with SoftNext subsidiaries having an offer related to the activity of the professionals concerned.
Data subjects may object to this processing and/or sharing by contacting the subsidiary by email at support@ethnosoft.com.
Your personal data is stored within the European Union. Under no circumstances will it be transferred outside the European Union.
Exclusion of all sensitive data
Soft Concept does not collect any sensitive data about you. Sensitive data includes: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sexual orientation.
Storage and security of personal data
We implement technical and managerial procedures designed to ensure the security of the site, our servers and services and thus protect your personal data against any access by unauthorized third parties.
Data retention period
✓ Data relating to a prospect: 3 years from the date of data collection or the last contact from the prospect
✓ Data relating to an active customer: For the entire duration of the contractual relationship
✓ Data relating to an inactive customer: 10 years after the end of the contract or the last contact initiated by the customer
✓ Data generated by cookies: 13 months.
Control of your personal data
You have several rights (access, rectification, erasure, objection and restriction, complaint, etc.) under applicable data protection legislation, allowing you to control the processing of your personal data. You can contact us at any time at the address support@ethnosoft.com to inform us that you no longer wish to receive our emails or to exercise the rights mentioned above.
