CATI-Web is a new generation of telephone surveys platform (CATI*).
The platform allows you to easily manage telephone survey campaigns on an unlimited number of operators, call center or any computer connected to the internet, with no previous installation.
The solution is based on Survey-Manager M which enables you to monitor at the same time your CATI surveys, your web surveys (CAWI) and your mobile surveys (CAMI). This one of a kind integration opens new perspectives such as the possibility to ask the respondent to complete a telephone questionnaire by himself, or the possibility send a complementary questionnaire or satisfaction survey after a telephone procedure.
CATI-Web integrates the analysis and reporting software Ethnos, which allows the creation of high quality real-time graphic analysis and reports.
CATI-Web is certainly the most complete and user friendly solution in the market.
* Computer Assisted Telephone Interview
CATI-Web allows you to monitor any type of call center from the smallest to the biggest. Its flexibility, ergonomic interface and its reduces implementation costs enable a fast set up of a call center ranging from 1 to several hundreds of telephone surveyors.
Notre This new multi-source integrated platform Survey Manager Mwas meant not only to monitor high quality and efficiency telephone surveys but also to manage web and mobile surveys and send them to your respondents or surveyors.
Get ready to manage a multichannel research With Survey Manager M by taking advantage of all the available means to obtain a maximum information from your field, clients, respondents, …
It is now possible in the same software suite to create your survey scenarios (or questionnaires), to distribute each call among the different telephone operators in a dynamic way, track the evolution of your survey campaign, d’, apply all the available process (simple analysis or advanced statistics), and produce professional reports including dashboards, graphics and comments.
The CATI-Web system is adapted to all kind of structures: from the smallest call-centers to hundreds of telephone operators, with enhanced interfacing possibilities with advanced automatic calls management systems.
Our solution contains a data export module to Ethnos or to any other data analysis software with a compatible format (.CSV type)
The CATI-Web solution is composed by:
> Net Survey to build your scenario
> Survey Manager to sort your calls in real-time, define and monitor the survey campaign
> A simple web browser for each survey operator