{"id":9199,"date":"2026-03-06T08:35:17","date_gmt":"2026-03-06T08:35:17","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=9199"},"modified":"2026-04-02T10:08:48","modified_gmt":"2026-04-02T10:08:48","slug":"charges-etudes-satisfaction-client","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/charges-etudes-satisfaction-client\/","title":{"rendered":"For research officers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9199\" class=\"elementor elementor-9199\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dac624f dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"7dac624f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3411cd9f e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"3411cd9f\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60508a80 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"60508a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Pour les charg\u00e9s d'\u00e9tudes<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46340c09 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"46340c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Transformez<br>\n<span style=\"color:#052142\"> la satisfaction client<\/span>  en insights actionnables<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd3cc83 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4cd3cc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Lib\u00e9r\u00e9 des t\u00e2ches techniques chronophages, <b><span style=\"color:#052142\"> vous pouvez vous concentrer sur ce qui fait la valeur de votre m\u00e9tier : <\/span><\/b>l\u2019analyse, la compr\u00e9hension des comportements clients et la production d\u2019insights strat\u00e9giques.\n<br>\n<br>\nLes retours clients collect\u00e9s \u00e0 chaque \u00e9tape du parcours permettent d\u2019identifier les attentes, les irritants et les opportunit\u00e9s d\u2019am\u00e9lioration pour renforcer la satisfaction et la fid\u00e9lit\u00e9.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77e41ca2 e-grid e-con-full animejs-disable e-con e-child\" data-id=\"77e41ca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-496174a9 elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"496174a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-750724d1 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"750724d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48469603 animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"48469603\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/charges-etude-satisfaction-client-1.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce59582 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"ce59582\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dbb8e64 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"dbb8e64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c686895 e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"c686895\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7df79a6 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"7df79a6\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-732cf26 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"732cf26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Les b\u00e9n\u00e9fices pour les charg\u00e9s d\u2019\u00e9tudes<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb03ce2 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"eb03ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Simplifiez la gestion de vos enqu\u00eates<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Concevez, diffusez et analysez vos enqu\u00eates depuis une plateforme unique. La collecte multicanale et l\u2019automatisation des traitements permettent de r\u00e9duire consid\u00e9rablement les t\u00e2ches techniques.\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Acc\u00e9dez aux r\u00e9sultats en temps r\u00e9el<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Gr\u00e2ce aux tableaux de bord dynamiques, suivez imm\u00e9diatement l\u2019\u00e9volution de la satisfaction client et identifiez rapidement les tendances ou les points de friction.\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Valorisez vos analyses<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Transformez les donn\u00e9es collect\u00e9es en insights clairs et partageables avec les \u00e9quipes marketing, produit ou exp\u00e9rience client.\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Pilotez votre retours clients dans la dur\u00e9e<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Suivez les indicateurs cl\u00e9s et mesurez l\u2019impact de vos actions sur la satisfaction client.<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ad76bc e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"8ad76bc\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6edcbd animejs-disable elementor-widget elementor-widget-image\" data-id=\"d6edcbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes.png\" class=\"attachment-full size-full wp-image-9302\" alt=\"Interface pr\u00e9sentant les b\u00e9n\u00e9fices des solutions d\u2019enqu\u00eates pour les charg\u00e9s d\u2019\u00e9tudes.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/benefices-charges-etudes-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-492b4e81 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"492b4e81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-621c7bcd e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"621c7bcd\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-5356ddbf e-con-full e-flex animejs-disable e-con e-child\" data-id=\"5356ddbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618d53b9 animejs-disable elementor-widget elementor-widget-image\" data-id=\"618d53b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne.png\" class=\"attachment-full size-full wp-image-9306\" alt=\"Indicateur de performance montrant le gain de temps gr\u00e2ce \u00e0 l\u2019automatisation des analyses d\u2019enqu\u00eates.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/temps-gagne-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f687316 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"6f687316\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-458ce87a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"458ce87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Des r\u00e9sultats mesurables pour vos \u00e9tudes<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67ef21b animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"67ef21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Gr\u00e2ce aux solutions Soft Concept, les charg\u00e9s d\u2019\u00e9tudes peuvent am\u00e9liorer leur efficacit\u00e9 et l\u2019impact de leurs analyses.\n\n<br><br>\n\n<b><span style=\"color:#052142\">50 % de temps gagn\u00e9 sur la gestion et l\u2019analyse des enqu\u00eates<\/span><\/b><br>\nL\u2019automatisation de la collecte, du traitement des donn\u00e9es et des tableaux de bord r\u00e9duit les t\u00e2ches r\u00e9p\u00e9titives.\n\n<br><br>\n\n\n<b><span style=\"color:#052142\">3 fois plus rapide pour identifier les tendances cl\u00e9s<\/span><\/b><br>\nLes tableaux de bord interactifs et les analyses automatiques permettent de d\u00e9tecter imm\u00e9diatement les points d\u2019am\u00e9lioration.\n\n<br><br>\n\n\n<b><span style=\"color:#052142\">Jusqu\u2019\u00e0 +30 % de taux de r\u00e9ponse aux enqu\u00eates<span \/> <\/b><br>\nLes questionnaires optimis\u00e9s et la diffusion multicanale facilitent la participation des r\u00e9pondants.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c57f7d0 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"2c57f7d0\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-52786428 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"52786428\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26ff30ef animejs-disable elementor-widget elementor-widget-image\" data-id=\"26ff30ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client.png\" class=\"attachment-full size-full wp-image-9310\" alt=\"Tableau de bord pr\u00e9sentant les KPI de l\u2019exp\u00e9rience client et les indicateurs de satisfaction.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/kpi-experience-client-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6abeb66e e-con-full e-flex animejs-disable e-con e-child\" data-id=\"6abeb66e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c5beab animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"42c5beab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Les KPI que vous pouvez suivre<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e601b8a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7e601b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">La solution de satisfaction client Soft Concept vous permet de piloter facilement les indicateurs essentiels de l\u2019exp\u00e9rience client :<br>\n<br>\n\u2713 NPS (Net Promoter Score) pour mesurer la recommandation de votre marque <br>\n\n\u2713 CSAT (Customer Satisfaction Score) pour \u00e9valuer la satisfaction globale <br>\n\n\u2713 CES (Customer Effort Score) pour mesurer la simplicit\u00e9 du parcours client<br>\n\n\u2713 Taux de satisfaction global<br>\n\n\u2713 \u00c9volution de la satisfaction dans le temps<br>\n\n\u2713 Taux de r\u00e9ponse aux enqu\u00eates<br>\n\n\u2713 Identification des irritants du parcours client <br>\n\n\u2713 Analyse des verbatims et des commentaires clients <br>\n\n\u2713 Segmentation des r\u00e9sultats par profil client, canal ou point de contact <br><br>\n\nCes indicateurs permettent de transformer les donn\u00e9es clients en d\u00e9cisions concr\u00e8tes pour am\u00e9liorer l\u2019exp\u00e9rience.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-310fd759 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"310fd759\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3384bab elementor-widget__width-initial animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"3384bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;spring(1, 80, 10, 0)&#039;; duration: 450; delay: 200\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Une journ\u00e9e type d\u2019un charg\u00e9 d\u2019\u00e9tudes<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cdf1532 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"1cdf1532\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-3be29c97 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"3be29c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-275ccf5 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"275ccf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Avant d\u2019utiliser la solution Soft Concept<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9bd265 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1a9bd265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \"><b><span style=\"color:#052142\">08h45<\/span><\/b><br>\nExtraction des r\u00e9ponses issues de diff\u00e9rents outils ou plateformes.<br>\n<b>\u274c Donn\u00e9es dispers\u00e9es dans plusieurs outils<\/b><br><br>\n\n<b><span style=\"color:#052142\">10h30<\/span><\/b><br>\nNettoyage et consolidation des donn\u00e9es dans Excel.<br>\n<b>\u274c Traitement manuel chronophage<\/b><br><br>\n\n<b><span style=\"color:#052142\">13h30<\/span><\/b><br>\nCr\u00e9ation de tableaux et graphiques pour analyser les r\u00e9sultats.<br>\n<b>\u274c Analyse longue \u00e0 pr\u00e9parer<\/b><br><br>\n\n<b><span style=\"color:#052142\">15h00<\/span><\/b><br>\nAnalyse manuelle des verbatims clients pour identifier les tendances.<br>\n<b>\u274c Exploitation difficile des commentaires clients<\/b><br><br>\n\n<b><span style=\"color:#052142\">17h00<\/span><\/b><br>\nProduction d\u2019un rapport ou d\u2019une pr\u00e9sentation pour les \u00e9quipes m\u00e9tiers.<br>\n<b>\u274c R\u00e9sultats partag\u00e9s tardivement<\/b>\n<br><br>\n\nUne grande partie du temps est consacr\u00e9e \u00e0 la gestion technique des donn\u00e9es.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3eadf7fd e-con-full e-flex animejs-disable e-con e-child\" data-id=\"3eadf7fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e2fda14 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"3e2fda14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Avec la solution satisfaction client Soft Concept<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b47988 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7b47988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \"><b><span style=\"color:#052142\">09h00<\/span><\/b><br>\nConsultation des tableaux de bord de satisfaction client en temps r\u00e9el.<br>\n<b>\ud83d\udfe2 Donn\u00e9es centralis\u00e9es et accessibles imm\u00e9diatement<\/b><br><br>\n\n<b><span style=\"color:#052142\">10h00<\/span><\/b><br>\nAnalyse des indicateurs cl\u00e9s et des segments clients.<br>\n<b>\ud83d\udfe2 Analyse rapide des performances<\/b><br><br>\n\n<b><span style=\"color:#052142\">13h30<\/span><\/b><br>\nIdentification rapide des tendances et des irritants gr\u00e2ce \u00e0 l\u2019analyse automatis\u00e9e.<br>\n<b>\ud83d\udfe2 D\u00e9tection rapide des points d\u2019am\u00e9lioration<\/b><br><br>\n\n<b><span style=\"color:#052142\">15h00<\/span><\/b><br>\nPartage de tableaux de bord interactifs avec les \u00e9quipes marketing ou produit.<br>\n<b>\ud83d\udfe2 Collaboration facilit\u00e9e entre les \u00e9quipes<\/b><br><br>\n\n<b><span style=\"color:#052142\">17h00<\/span><\/b><br>\nProduction d\u2019insights et de recommandations pour am\u00e9liorer l\u2019exp\u00e9rience client.<br>\n<b>\ud83d\udfe2 D\u00e9cisions plus rapides bas\u00e9es sur les donn\u00e9es<\/b><br><br>\n\nLe charg\u00e9 d\u2019\u00e9tudes se concentre sur l\u2019analyse strat\u00e9gique et la cr\u00e9ation de valeur.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1295b42 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"1295b42\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-39e95f1 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"39e95f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f26a9d9 animejs-disable elementor-widget elementor-widget-image\" data-id=\"f26a9d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes.png\" class=\"attachment-full size-full wp-image-9314\" alt=\"Interface d\u2019analyse montrant l\u2019impact des \u00e9tudes et des r\u00e9sultats d\u2019enqu\u00eates sur la prise de d\u00e9cision.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e18d25e e-con-full e-flex animejs-disable e-con e-child\" data-id=\"e18d25e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca500ec animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"ca500ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Donnez plus d\u2019impact \u00e0 vos \u00e9tudes<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1be28 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2f1be28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Avec les solutions Soft Concept, les charg\u00e9s d\u2019\u00e9tudes peuvent :<br>\n\n\u2713 lancer des enqu\u00eates plus rapidement<br>\n\n\u2713 analyser les r\u00e9sultats en temps r\u00e9el<br>\n\n\u2713 identifier les leviers d\u2019am\u00e9lioration de l\u2019exp\u00e9rience client<br>\n\n\u2713 partager des insights clairs avec les \u00e9quipes m\u00e9tiers<br><br>\n\n<b><span style=\"color:#052142\">Passez de la collecte de donn\u00e9es \u00e0 la cr\u00e9ation de valeur.<\/span><\/b>\n<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403f8057 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"403f8057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>Demander une d\u00e9mo<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d4ad31e e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4d4ad31e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-909c810 uc-dark dark:bg-gray-300 dark:bg-opacity-10 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"909c810\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e72c0d9 elementor-widget__width-initial animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"e72c0d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;spring(1, 80, 10, 0)&#039;; duration: 450; delay: 200\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Cas d\u2019usage : la solution Satisfaction Client en action<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38db2ac e-grid e-con-full animejs-onview animejs-element e-con e-child\" data-id=\"38db2ac\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;spring(1, 80, 10, 0)&#039;; duration: 450; delay: ; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e16f28 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"8e16f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star-half-alt\" viewBox=\"0 0 536 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M508.55 171.51L362.18 150.2 296.77 17.81C290.89 5.98 279.42 0 267.95 0c-11.4 0-22.79 5.9-28.69 17.81l-65.43 132.38-146.38 21.29c-26.25 3.8-36.77 36.09-17.74 54.59l105.89 103-25.06 145.48C86.98 495.33 103.57 512 122.15 512c4.93 0 10-1.17 14.87-3.75l130.95-68.68 130.94 68.7c4.86 2.55 9.92 3.71 14.83 3.71 18.6 0 35.22-16.61 31.66-37.4l-25.03-145.49 105.91-102.98c19.04-18.5 8.52-50.8-17.73-54.6zm-121.74 123.2l-18.12 17.62 4.28 24.88 19.52 113.45-102.13-53.59-22.38-11.74.03-317.19 51.03 103.29 11.18 22.63 25.01 3.64 114.23 16.63-82.65 80.38z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Enqu\u00eates NPS multi-canaux<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Mesurez la satisfaction client sur tous vos canaux.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/enquetes-nps-multi-canaux\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba6ec4 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"0ba6ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Mesure post-interaction<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">\u00c9valuez chaque interaction \u00e0 chaud pour mesurer la satisfaction.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/mesure-post-interaction\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9616b01 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"9616b01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <i aria-hidden=\"true\" class=\"genix unicon-task-approved\"><\/i>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Mesure notori\u00e9t\u00e9 \/ image<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Suivez la perception de votre marque pour \u00e9valuer votre r\u00e9putation.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/mesure-notoriete\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-845a0df animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"845a0df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angry\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zM136 240c0-9.3 4.1-17.5 10.5-23.4l-31-9.3c-8.5-2.5-13.3-11.5-10.7-19.9 2.5-8.5 11.4-13.2 19.9-10.7l80 24c8.5 2.5 13.3 11.5 10.7 19.9-2.1 6.9-8.4 11.4-15.3 11.4-.5 0-1.1-.2-1.7-.2.7 2.7 1.7 5.3 1.7 8.2 0 17.7-14.3 32-32 32S136 257.7 136 240zm168 154.2c-27.8-33.4-84.2-33.4-112.1 0-13.5 16.3-38.2-4.2-24.6-20.5 20-24 49.4-37.8 80.6-37.8s60.6 13.8 80.6 37.8c13.8 16.5-11.1 36.6-24.5 20.5zm76.6-186.9l-31 9.3c6.3 5.8 10.5 14.1 10.5 23.4 0 17.7-14.3 32-32 32s-32-14.3-32-32c0-2.9.9-5.6 1.7-8.2-.6.1-1.1.2-1.7.2-6.9 0-13.2-4.5-15.3-11.4-2.5-8.5 2.3-17.4 10.7-19.9l80-24c8.4-2.5 17.4 2.3 19.9 10.7 2.5 8.5-2.3 17.4-10.8 19.9z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Analyse irritants parcours<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">D\u00e9tectez les irritants \u00e0 chaque \u00e9tape du parcours client.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/analyse-irritants-parcours\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f38825f animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"f38825f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Feedback SAV \/ r\u00e9clamations<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Comprenez les motifs de r\u00e9clamations et irritants SAV.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/feedbacks-sav\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61cff5e animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"61cff5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <i aria-hidden=\"true\" class=\"genix flaticon-online-shopping\"><\/i>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Satisfaction retail \/ agences \/ sites<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Suivez l\u2019exp\u00e9rience client sur vos points de vente.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/satisfaction-retail\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bf1414 animejs-onview e-flex e-con-boxed animejs-element e-con e-parent\" data-id=\"9bf1414\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3521b2 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"a3521b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">FAQ \u2014 Satisfaction client, NPS et exp\u00e9rience client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2192c04 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"2192c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"gap-1\" data-uc-accordion=\"targets: > li;\">\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Quels types de logiciels propose Soft Concept ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Soft Concept propose une suite compl\u00e8te permettant de collecter, analyser et exploiter la donn\u00e9e, avec des modules d\u00e9di\u00e9s \u00e0 la satisfaction client, l\u2019exp\u00e9rience collaborateurs, les tests produit et la collecte terrain.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Quels modes de collecte sont disponibles ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Les solutions Soft Concept permettent de collecter via web, mobile, QR code, t\u00e9l\u00e9phone, papier, ou dispositifs hybrides.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">L\u2019intelligence artificielle est-elle incluse ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. L\u2019IA est int\u00e9gr\u00e9e \u00e0 la plateforme mais n\u00e9cessite une activation volontaire (consentement), conform\u00e9ment aux exigences de confidentialit\u00e9.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Quels secteurs utilisent Soft Concept ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Nos solutions sont utilis\u00e9es dans de nombreux secteurs : retail, transport, sant\u00e9, industrie, services, tourisme, formation et administrations.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Soft Concept propose-t-il un accompagnement sur mesure ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. Nous accompagnons nos clients dans la conception, le d\u00e9ploiement, l\u2019analyse et la restitution, et proposons \u00e9galement des plateformes m\u00e9tiers sur mesure.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7a946 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"ca7a946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>Vous avez d'autres questions ?<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6b5e40 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"b6b5e40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dd1f9b e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"9dd1f9b\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b9d6e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"79b9d6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Une probl\u00e9matique \u00e0 r\u00e9soudre ?<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a3378a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"8a3378a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins pour identifier la solution la plus adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86edf6e e-con-full e-flex animejs-disable e-con e-child\" data-id=\"86edf6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4e877 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"3e4e877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5391f1 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"a5391f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35d7ae5 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"35d7ae5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour les charg\u00e9s d&rsquo;\u00e9tudes Transformez la satisfaction client en insights actionnables Lib\u00e9r\u00e9 des t\u00e2ches techniques chronophages, vous pouvez vous concentrer sur ce qui fait la valeur de votre m\u00e9tier : l\u2019analyse, la compr\u00e9hension des comportements clients et la production d\u2019insights strat\u00e9giques. Les retours clients collect\u00e9s \u00e0 chaque \u00e9tape du parcours permettent d\u2019identifier les attentes, les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9199","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pour les charg\u00e9s d&#039;\u00e9tudes - Soft Concept<\/title>\n<meta name=\"description\" content=\"Solutions d\u2019enqu\u00eates d\u00e9di\u00e9es aux charg\u00e9s d\u2019\u00e9tudes pour mesurer et analyser la satisfaction client et exploiter efficacement les retours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/charges-etudes-satisfaction-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pour les charg\u00e9s d&#039;\u00e9tude\" \/>\n<meta property=\"og:description\" content=\"Solutions d\u2019enqu\u00eates d\u00e9di\u00e9es aux charg\u00e9s d\u2019\u00e9tudes pour mesurer et analyser la satisfaction client et exploiter efficacement les retours.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soft-concept.com\/en\/charges-etudes-satisfaction-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft Concept\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T10:08:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/charges-etude-satisfaction-client-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/charges-etudes-satisfaction-client\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/charges-etudes-satisfaction-client\\\/\",\"name\":\"Pour les charg\u00e9s d'\u00e9tudes - 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