{"id":9013,"date":"2026-03-05T18:08:26","date_gmt":"2026-03-05T18:08:26","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=9013"},"modified":"2026-04-02T15:32:28","modified_gmt":"2026-04-02T15:32:28","slug":"satisfaction-retail","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/satisfaction-retail\/","title":{"rendered":"Retail satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9013\" class=\"elementor elementor-9013\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3dd99a e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"7c3dd99a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35b55dc6 e-con-full background-gap-x e-flex animejs-disable e-con e-child\" data-id=\"35b55dc6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a0679ea e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"1a0679ea\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 200; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14b10633 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"14b10633\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Satisfaction retail \/ agences \/ sites<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43274c8e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"43274c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Satisfaction client<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-706b8c5a e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"706b8c5a\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 200; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5399013d animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5399013d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Suivez l\u2019exp\u00e9rience client sur vos points de vente et lieux d\u2019accueil.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33d5db62 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"33d5db62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56bc2e47 animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"56bc2e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [24, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 500\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Description du besoin<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389c17bc animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"389c17bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Notre client est une entreprise disposant d\u2019un r\u00e9seau national de points de vente et d\u2019agences accueillant chaque jour un grand nombre de clients.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a26f27a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4a26f27a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019entreprise souhaitait mieux comprendre l\u2019exp\u00e9rience v\u00e9cue par les visiteurs dans ses diff\u00e9rents lieux d\u2019accueil : qualit\u00e9 de l\u2019accueil, disponibilit\u00e9 des \u00e9quipes, temps d\u2019attente ou encore clart\u00e9 des informations fournies.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb34c1 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1cb34c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les retours clients \u00e9taient jusqu\u2019\u00e0 pr\u00e9sent limit\u00e9s et collect\u00e9s de mani\u00e8re ponctuelle, ce qui ne permettait pas d\u2019identifier pr\u00e9cis\u00e9ment les \u00e9carts de performance entre les sites ni de suivre l\u2019\u00e9volution de la satisfaction dans le temps.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70dedb24 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"70dedb24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Le client recherchait une solution permettant :<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-436490d e-con-full e-flex animejs-disable e-con e-child\" data-id=\"436490d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5630a046 offer-icon-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width animejs-disable elementor-widget elementor-widget-icon-list\" data-id=\"5630a046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De mesurer la satisfaction des visiteurs apr\u00e8s leur passage en agence ou en magasin<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De comparer la qualit\u00e9 de l\u2019exp\u00e9rience entre diff\u00e9rents points de vente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u2019identifier les points forts et axes d\u2019am\u00e9lioration des \u00e9quipes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De d\u00e9tecter les irritants dans l\u2019accueil ou le parcours en magasin<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De disposer d\u2019indicateurs fiables pour piloter la performance du r\u00e9seau<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d979b22 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"d979b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019objectif : garantir une exp\u00e9rience client homog\u00e8ne et qualitative sur l\u2019ensemble des sites.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b900b22 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"2b900b22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31759b4c animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"31759b4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [24, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 500\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Solution propos\u00e9e<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7c98b8 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4c7c98b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Nous avons mis en place un dispositif d\u2019enqu\u00eates de satisfaction directement accessible dans les points de vente ou apr\u00e8s la visite.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21278e90 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"21278e90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les enqu\u00eates peuvent \u00eatre diffus\u00e9es via plusieurs dispositifs :<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-606c43fe e-con-full e-flex animejs-disable e-con e-child\" data-id=\"606c43fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e822ed1 offer-icon-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width animejs-disable elementor-widget elementor-widget-icon-list\" data-id=\"1e822ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">QR code affich\u00e9 \u00e0 la sortie du point de vente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tablette mise \u00e0 disposition en magasin ou en agence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SMS ou email envoy\u00e9s apr\u00e8s la visite<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lien accessible depuis un ticket de caisse ou un document remis au client<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f82e70e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4f82e70e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les questionnaires courts permettent de mesurer :<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-142f4c8d e-con-full e-flex animejs-disable e-con e-child\" data-id=\"142f4c8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dac218e offer-icon-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width animejs-disable elementor-widget elementor-widget-icon-list\" data-id=\"6dac218e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La qualit\u00e9 de l\u2019accueil<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La disponibilit\u00e9 et l\u2019\u00e9coute des \u00e9quipes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La clart\u00e9 des informations fournies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le temps d\u2019attente ou la fluidit\u00e9 du parcours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La satisfaction globale de la visite<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-570c7afa animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"570c7afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les donn\u00e9es collect\u00e9es sont centralis\u00e9es dans une plateforme permettant :<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eb215f7 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7eb215f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6234255b offer-icon-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width animejs-disable elementor-widget elementor-widget-icon-list\" data-id=\"6234255b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le suivi des indicateurs de satisfaction par point de vente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La comparaison des performances entre agences ou magasins<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">L\u2019analyse des commentaires clients<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">L\u2019identification des irritants les plus fr\u00e9quents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c2b72d animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"33c2b72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les responsables r\u00e9seau disposent d\u2019une vision claire de la qualit\u00e9 de l\u2019exp\u00e9rience client sur l\u2019ensemble des sites.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e57d15b e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4e57d15b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73eb78c2 animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"73eb78c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [24, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 500\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Particularit\u00e9s<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd0c1e7 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5bd0c1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les questionnaires ont \u00e9t\u00e9 con\u00e7us pour \u00eatre rapides et faciles \u00e0 compl\u00e9ter directement sur mobile, tablette ou ordinateur.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791cb283 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"791cb283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Les tableaux de bord permettent :<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6092fe0c e-con-full e-flex animejs-disable e-con e-child\" data-id=\"6092fe0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b4d287 offer-icon-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width animejs-disable elementor-widget elementor-widget-icon-list\" data-id=\"35b4d287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De visualiser la satisfaction par point de vente ou agence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De comparer les performances des diff\u00e9rents sites du r\u00e9seau<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u2019identifier les \u00e9tablissements les plus performants<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"genix unicon-checkmark\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De suivre l\u2019\u00e9volution de la satisfaction dans le temps<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aabd96 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6aabd96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Ce dispositif permet aux entreprises de piloter la qualit\u00e9 de l\u2019accueil et de l\u2019exp\u00e9rience client sur l\u2019ensemble de leur r\u00e9seau.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfb6be0 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2cfb6be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">De telles solutions peuvent \u00e9galement \u00eatre d\u00e9ploy\u00e9es dans des r\u00e9seaux d\u2019agences bancaires, des points de service public, des concessions ou tout autre lieu accueillant du public souhaitant mesurer et am\u00e9liorer l\u2019exp\u00e9rience de leurs visiteurs.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0517d1 e-grid e-con-full animejs-disable e-con e-child\" data-id=\"b0517d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ce8d420 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"ce8d420\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bddb70a animejs-disable elementor-widget elementor-widget-counter\" data-id=\"bddb70a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"30\" data-from-value=\"0\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f3a44 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"50f3a44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">d\u2019augmentation des retours clients en point de vente<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f1effe e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7f1effe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93d4c93 animejs-disable elementor-widget elementor-widget-counter\" data-id=\"93d4c93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"25\" data-from-value=\"0\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe0561 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"dbe0561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">d\u2019am\u00e9lioration de la satisfaction li\u00e9e \u00e0 l\u2019accueil<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e56ccd4 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"e56ccd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd89fa animejs-disable elementor-widget elementor-widget-counter\" data-id=\"5cd89fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-379d7e8 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"379d7e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">d\u2019\u00e9cart de satisfaction entre les points de vente du r\u00e9seau<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15eadb0b e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"15eadb0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-564ca3b9 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"564ca3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a0b5325 e-flex e-con-boxed animejs-disable e-con e-child\" data-id=\"a0b5325\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e47f427 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1e47f427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Voir nos autres cas d'usages sur la Satisfaction Client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2263ce animejs-disable elementor-widget elementor-widget-tg-project-box\" data-id=\"b2263ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-project-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n        <div class=\"swiper elements-swiper-active\" data-uc-swiper=\"items: 1; gap: 16; next: .swiper-nav-next; prev: .swiper-nav-prev;\" data-uc-swiper-s=\"items: 2; gap: 20;\" data-uc-swiper-l=\"items: 3; gap: 24;\">\r\n            <div class=\"swiper-wrapper\">\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/enquete-nps.png\" alt=\"Image\">\r\n                                    <a href=\"\/enquetes-nps-multi-canaux\/\" class=\"position-cover\" data-caption=\"Enqu\u00eates NPS multi-canaux\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Satisfaction Client<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Cas d'usage<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"\/enquetes-nps-multi-canaux\/\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Enqu\u00eates NPS multi-canaux<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"\/enquetes-nps-multi-canaux\/\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>D\u00e9couvrir<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/satisfaction-client.png\" alt=\"Image\">\r\n                                    <a href=\"\/mesure-post-interaction\/\" class=\"position-cover\" data-caption=\"Mesure post-interaction\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Satisfaction Client<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Cas d'usage<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"\/mesure-post-interaction\/\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Mesure post-interaction<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"\/mesure-post-interaction\/\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>D\u00e9couvrir<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/notoriete-entreprise.png\" alt=\"Image\">\r\n                                    <a href=\"\/mesure-notoriete\/\" class=\"position-cover\" data-caption=\"Mesure notori\u00e9t\u00e9 \/ image\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Satisfaction Client<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Cas d'usage<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"\/mesure-notoriete\/\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Mesure notori\u00e9t\u00e9 \/ image<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"\/mesure-notoriete\/\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>D\u00e9couvrir<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/irritants.png\" alt=\"Image\">\r\n                                    <a href=\"\/analyse-irritants-parcours\/\" class=\"position-cover\" data-caption=\"Analyse irritants parcours\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Satisfaction Client<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Cas d'usage<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"\/analyse-irritants-parcours\/\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Analyse irritants parcours<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"\/analyse-irritants-parcours\/\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>D\u00e9couvrir<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/sav.png\" alt=\"Image\">\r\n                                    <a href=\"\/feedbacks-sav\/\" class=\"position-cover\" data-caption=\"Feedbacks SAV \/ r\u00e9clamations\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Satisfaction Client<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Cas d'usage<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"\/feedbacks-sav\/\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Feedbacks SAV \/ r\u00e9clamations<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"\/feedbacks-sav\/\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>D\u00e9couvrir<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                            <\/div>\r\n            <div class=\"panel hstack justify-center gap-2 mt-2 lg:mt-6\">\r\n                <div class=\"panel hstack items-center gap-narrow xl:gap-1\">\r\n                    <a href=\"#\" class=\"swiper-nav swiper-nav-prev btn w-40px xl:w-48px h-40px xl:h-48px rounded-circle text-primary dark:text-white hover:text-white bg-white dark:bg-opacity-5 hover:bg-primary shadow-xs\">\r\n                        <span class=\"icon-1 xl:icon-2 unicon-arrow-left\"><\/span>\r\n                    <\/a>\r\n                    <a href=\"#\" class=\"swiper-nav swiper-nav-next btn w-40px xl:w-48px h-40px xl:h-48px rounded-circle text-primary dark:text-white hover:text-white bg-white dark:bg-opacity-5 hover:bg-primary shadow-xs\">\r\n                        <span class=\"icon-1 xl:icon-2 unicon-arrow-right\"><\/span>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294b3c7b animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"294b3c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/cas-dusage\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>Voir tous nos cas d'usage<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d96ed23 e-flex e-con-boxed animejs-disable e-con e-child\" data-id=\"5d96ed23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb98ef4 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1cb98ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">D\u00e9couvrez nos livres blancs<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36bade0 animejs-disable elementor-widget elementor-widget-tg-project-box\" data-id=\"36bade0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-project-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n        <div class=\"swiper elements-swiper-active\" data-uc-swiper=\"items: 1; gap: 16; next: .swiper-nav-next; prev: .swiper-nav-prev;\" data-uc-swiper-s=\"items: 2; gap: 20;\" data-uc-swiper-l=\"items: 3; gap: 24;\">\r\n            <div class=\"swiper-wrapper\">\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-magasin.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-11221\" class=\"position-cover\" data-caption=\"Digitaliser la collecte et l&#039;analyse de donn\u00e9es en magasin\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Retail<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-11221\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Digitaliser la collecte et l'analyse de donn\u00e9es en magasin<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-11221\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-bailleur.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-11241\" class=\"position-cover\" data-caption=\"Digitaliser la collecte et l&#039;analyse de donn\u00e9es pour les bailleurs\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Bailleur<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-11241\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Digitaliser la collecte et l'analyse de donn\u00e9es pour les bailleurs<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-11241\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-sante.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-12035\" class=\"position-cover\" data-caption=\"Digitaliser la collecte et l&#039;analyse de donn\u00e9es dans les \u00e9tablissements de sant\u00e9\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Sant\u00e9<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-12035\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Digitaliser la collecte et l'analyse de donn\u00e9es dans les \u00e9tablissements de sant\u00e9<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-12035\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-toursime.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-12040\" class=\"position-cover\" data-caption=\"Digitaliser la collecte et l&#039;analyse de donn\u00e9es dans le secteur du tourisme\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Tourisme<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-12040\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Digitaliser la collecte et l'analyse de donn\u00e9es dans le secteur du tourisme<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-12040\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-transport.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-12045\" class=\"position-cover\" data-caption=\"Digitaliser la collecte et l&#039;analyse de donn\u00e9es dans le transport\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Transport<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-12045\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>Digitaliser la collecte et l'analyse de donn\u00e9es dans le transport<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-12045\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                                    <div class=\"swiper-slide\">\r\n                        <article class=\"post genix-box type-post panel overflow-hidden vstack gap-3 p-2 rounded-3\">\r\n                                                            <figure class=\"featured-image m-0 rounded ratio ratio-4x3 rounded-1-5 uc-transition-toggle overflow-hidden\">\r\n                                    <img decoding=\"async\" class=\"media-cover image\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/livre-blanc-collecte-mobile.png\" alt=\"Image\">\r\n                                    <a href=\"#popmake-12050\" class=\"position-cover\" data-caption=\"La r\u00e9volution de la digitalisation terrain\"><\/a>\r\n                                <\/figure>\r\n                                                        <div class=\"panel vstack gap-1 p-1\">\r\n                                <div class=\"post-meta hstack gap-1 panel overflow-hidden fs-7\">\r\n                                    <span class=\"text-none fw-bold text-dark dark:text-white\">Collecte Mobile<\/span>\r\n                                    <span>\u2022<\/span>\r\n                                    <span class=\"text-muted\">Livre blanc<\/span>\r\n                                <\/div>\r\n                                <a class=\"text-none\" href=\"#popmake-12050\">\r\n                                    <h3 class=\"post-title title h5 xl:h4 m-0 ltr:pe-4 rtl:ps-4\"><span>La r\u00e9volution de la digitalisation terrain<\/span><\/h3>\r\n                                <\/a>\r\n                                <a href=\"#popmake-12050\" class=\"uc-link tg-btn dark:text-secondary fs-7 xl:fs-6 fw-bold hstack gap-1 sm:mt-1 xl:mt-2\">\r\n                                    <span>T\u00e9l\u00e9charger<\/span>\r\n                                    <i class=\"position-relative icon unicon-arrow-up-right fw-bold rtl:-rotate-90 translate-y-px\"><\/i>\r\n                                <\/a>\r\n                            <\/div>\r\n                        <\/article>\r\n                    <\/div>\r\n                            <\/div>\r\n            <div class=\"panel hstack justify-center gap-2 mt-2 lg:mt-6\">\r\n                <div class=\"panel hstack items-center gap-narrow xl:gap-1\">\r\n                    <a href=\"#\" class=\"swiper-nav swiper-nav-prev btn w-40px xl:w-48px h-40px xl:h-48px rounded-circle text-primary dark:text-white hover:text-white bg-white dark:bg-opacity-5 hover:bg-primary shadow-xs\">\r\n                        <span class=\"icon-1 xl:icon-2 unicon-arrow-left\"><\/span>\r\n                    <\/a>\r\n                    <a href=\"#\" class=\"swiper-nav swiper-nav-next btn w-40px xl:w-48px h-40px xl:h-48px rounded-circle text-primary dark:text-white hover:text-white bg-white dark:bg-opacity-5 hover:bg-primary shadow-xs\">\r\n                        <span class=\"icon-1 xl:icon-2 unicon-arrow-right\"><\/span>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46287074 e-flex e-con-boxed animejs-disable e-con e-child\" data-id=\"46287074\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c47f2d4 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"c47f2d4\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a04491 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"a04491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Allez plus loin avec une vision 360\u00b0<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d872065 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7d872065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">D\u00e9couvrez tous nos logiciels.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d5ae14c e-con-full e-flex animejs-disable e-con e-child\" data-id=\"6d5ae14c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a56713 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"12a56713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/enquetes-analyses-saas\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Enqu\u00eates et analyses SaaS                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5dc047 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"6b5dc047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/enquetes-analyses-desktop\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Enqu\u00eates et analyses Desktop                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c593e93 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"4c593e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/panel-manager\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Panel Manager                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281fc0d2 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"281fc0d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/intelligence-artificielle\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn dark:text-white border-gray-900 dark:border-white border-opacity-20 hover:border-opacity-40\">\r\n                    Intelligence Artificielle                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f3a985 animejs-onview e-flex e-con-boxed animejs-element e-con e-parent\" data-id=\"3f3a985\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; targets: .e-con-inner &gt; *; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: ; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e27ec98 animejs-onview e-con-full e-flex animejs-element e-con e-child\" data-id=\"4e27ec98\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57f87dd4 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"57f87dd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">FAQ \u2014 Satisfaction client, NPS et exp\u00e9rience client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a98580 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"51a98580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"gap-1\" data-uc-accordion=\"targets: > li;\">\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">\u00c0 qui s\u2019adresse la solution Satisfaction Client Soft Concept ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Elle s\u2019adresse aux entreprises de tous secteurs souhaitant structurer une d\u00e9marche CX et industrialiser la collecte et l\u2019analyse de la Voix du Client.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">La plateforme s\u2019int\u00e8gre-t-elle dans un dispositif CX existant ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. Elle peut compl\u00e9ter ou renforcer un dispositif d\u00e9j\u00e0 structur\u00e9 sans remettre en cause vos process.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Faut-il des comp\u00e9tences techniques ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Non. La cr\u00e9ation, diffusion et gestion des enqu\u00eates est pens\u00e9e pour \u00eatre utilis\u00e9e directement par les \u00e9quipes CX.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Comment l\u2019IA apporte-t-elle de la valeur ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Elle aide \u00e0 formuler les bonnes questions, analyser automatiquement les r\u00e9ponses, d\u00e9tecter des tendances, et d\u00e9clencher des alertes sur les signaux faibles.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">La solution est-elle adapt\u00e9e \u00e0 de gros volumes ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. Elle est con\u00e7ue pour traiter de grands volumes de r\u00e9ponses et de verbatims, tout en conservant des analyses rapides.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0c73c7 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"5a0c73c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>Vous avez d'autres questions ?<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a4871bc e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"5a4871bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5f9368 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"b5f9368\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-62d04acd e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"62d04acd\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3925e8cf animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"3925e8cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Pr\u00eat \u00e0 am\u00e9liorer votre exp\u00e9rience client ?<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38198ca animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"38198ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins et identifions la solution adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ad86699 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"1ad86699\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ae8de3f shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"7ae8de3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-121a51d3 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"121a51d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd9d031 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7cd9d031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Satisfaction retail \/ agences \/ sites Satisfaction client Suivez l\u2019exp\u00e9rience client sur vos points de vente et lieux d\u2019accueil. Description du besoin Notre client est une entreprise disposant d\u2019un r\u00e9seau national de points de vente et d\u2019agences accueillant chaque jour un grand nombre de clients. L\u2019entreprise souhaitait mieux comprendre l\u2019exp\u00e9rience v\u00e9cue par les visiteurs dans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8757,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9013","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Satisfaction retail - Soft Concept<\/title>\n<meta name=\"description\" content=\"Suivez l\u2019exp\u00e9rience client sur vos points de vente et lieux d\u2019accueil.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/satisfaction-retail\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfaction retail\" \/>\n<meta property=\"og:description\" content=\"Suivez l\u2019exp\u00e9rience client sur vos points de vente et lieux d\u2019accueil.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soft-concept.com\/en\/satisfaction-retail\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft Concept\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T15:32:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/satisfaction-retail.png\" \/>\n\t<meta property=\"og:image:width\" content=\"368\" \/>\n\t<meta property=\"og:image:height\" content=\"276\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/satisfaction-retail\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/satisfaction-retail\\\/\",\"name\":\"Satisfaction retail - 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