{"id":7486,"date":"2026-02-17T16:03:44","date_gmt":"2026-02-17T16:03:44","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=7486"},"modified":"2026-04-02T09:51:53","modified_gmt":"2026-04-02T09:51:53","slug":"satisfaction-client","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/satisfaction-client\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7486\" class=\"elementor elementor-7486\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6309414e dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"6309414e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3dddde39 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"3dddde39\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23fdcb52 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"23fdcb52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Logiciel Satisfaction client<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5034da15 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5034da15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Stopper<br>\n<span style=\"color:#052142\">les irritants<\/span> pour am\u00e9liorer l\u2019exp\u00e9rience de vos clients<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef82db4 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2ef82db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Un bon score de satisfaction peut \u00eatre trompeur.<br>\nLa vraie question n\u2019est pas \u00abQuel est notre score ?\u00bb mais \u00abQu\u2019est-ce qui pourrait faire partir nos clients ?\u00bb<br>\nAvec Soft Concept, vous identifiez les irritants critiques et les signaux de d\u00e9sengagement avant qu\u2019il ne soit trop tard.<br>\n<b>Vous agissez vite. Vous s\u00e9curisez la fid\u00e9lit\u00e9.<\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b791d0f e-grid e-con-full animejs-disable e-con e-child\" data-id=\"1b791d0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45edf59b elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"45edf59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3597a4b4 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"3597a4b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a935659 animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"5a935659\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-601486fc e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"601486fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ec96a3d animejs-onview e-con-full e-flex animejs-element e-con e-child\" data-id=\"4ec96a3d\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-92a60d4 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"92a60d4\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-3e3b4cdb e-con-full e-flex animejs-disable e-con e-child\" data-id=\"3e3b4cdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc86750 animejs-disable elementor-widget elementor-widget-image\" data-id=\"fc86750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction.png\" class=\"attachment-full size-full wp-image-12775\" alt=\"Interface de cr\u00e9ation d\u2019une enqu\u00eate de satisfaction avec questionnaire et param\u00e8tres.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/04\/creation-enquete-satisfaction-18x12.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2499025b e-con-full e-flex animejs-disable e-con e-child\" data-id=\"2499025b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78aa0e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"78aa0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Cr\u00e9ez des enqu\u00eates satisfaction sur-mesure, coh\u00e9rentes avec votre parcours client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea9573b animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6ea9573b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Cr\u00e9ez vos questionnaires en toute autonomie, avec une interface simple et une IA int\u00e9gr\u00e9e.\n<br>\n<br>\u2714 Drag &amp; drop intuitif\n<br>\u2714 Charte graphique respect\u00e9e\n<br>\u2714 Questions mieux formul\u00e9es\n<br>\u2714 Structure optimis\u00e9e\n<br>\u2714 Adaptation \u00e0 votre secteur<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-149307ba e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"149307ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24421933 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"24421933\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-44db454d e-con-full e-flex animejs-disable e-con e-child\" data-id=\"44db454d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68fb6534 animejs-disable elementor-widget elementor-widget-image\" data-id=\"68fb6534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA.png\" class=\"attachment-full size-full wp-image-7751\" alt=\"Mise en action du module Ethnos AI\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/mise-en-action-IA-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7774e9a7 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7774e9a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e4af5b animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"64e4af5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Automatisez vos campagnes pour industrialiser l\u2019\u00e9coute client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639354b1 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"639354b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Automatisez votre collecte pour la rendre fiable, r\u00e9p\u00e9table et performante.<br><br>\n\n\u2714 Import des bases contacts<br>\n\u2714 Planification des envois<br>\n\u2714 Relances intelligentes<br>\n\u2714 Exports et synchronisations automatiques<br>\n<br>\n<b><span style=\"color:#052142\">Moins d\u2019op\u00e9rationnel. Plus d\u2019efficacit\u00e9.<\/span><\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-448b5655 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"448b5655\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-44fb3c52 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"44fb3c52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3dbbe2 animejs-disable elementor-widget elementor-widget-image\" data-id=\"5f3dbbe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims.png\" class=\"attachment-full size-full wp-image-9129\" alt=\"Interface d\u2019analyse de verbatims pour exploiter les commentaires et r\u00e9ponses ouvertes d\u2019une enqu\u00eate.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/analyse-verbatims-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48e98d46 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"48e98d46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b51756 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6b51756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Analysez vos verbatims et r\u00e9sultats avec l\u2019intelligence artificielle<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14726efb animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"14726efb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019IA transforme vos verbatims clients en analyses claires, structur\u00e9es et exploitables.<br><br>\n\u2714 Synth\u00e8ses automatiques<br>\n\u2714 Cat\u00e9gorisation des retours<br>\n\u2714 Irritants dominants<br>\n\u2714 Signaux faibles et tendances<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dddfe47 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"dddfe47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/intelligence-artificielle\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrez notre module IA<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11b36b7e e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"11b36b7e\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-74f5ba40 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"74f5ba40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-406207ce animejs-disable elementor-widget elementor-widget-image\" data-id=\"406207ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise.png\" class=\"attachment-full size-full wp-image-7762\" alt=\"Ethnos AI est pens\u00e9 pour tous les services de l&apos;entreprise\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/Ethnos-AI-pour-entreprise-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49590581 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"49590581\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73165a63 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"73165a63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Activez des alertes intelligentes pour agir avant l\u2019insatisfaction<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ddba0b animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"51ddba0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019insatisfaction n\u2019est presque jamais brutale.\nElle s\u2019installe, silencieusement.<br>\nNotre plateforme d\u00e9clenche des alertes automatiques d\u00e8s les premiers signaux critiques.<br><br>\n<b><span style=\"color:#052142\">Vous anticipez, vous r\u00e9agissez vite, vous r\u00e9duisez le churn.<\/span><\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53044352 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"53044352\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-1cb4e596 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"1cb4e596\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7d8828 animejs-disable elementor-widget elementor-widget-image\" data-id=\"5e7d8828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques.png\" class=\"attachment-full size-full wp-image-8288\" alt=\"Tableaux de bord statistiques avec graphiques et indicateurs de performance sur interface logicielle.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/statistiques-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf3268 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7cf3268\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-322ce624 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"322ce624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Une solution compl\u00e8te pour piloter l\u2019exp\u00e9rience client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a104466 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5a104466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">La satisfaction client n\u2019est pas un reporting.<br>\nC\u2019est un v\u00e9ritable outil de pilotage.<br>\nAvec Soft Concept, vous structurez une d\u00e9marche VoC qui suit vos indicateurs dans le temps, compare par segment et mesure l\u2019impact r\u00e9el de vos actions.\n\n<br><br><b><span style=\"color:#052142\">Vous pilotez l\u2019am\u00e9lioration continue avec m\u00e9thode.<\/span><\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bbce1a e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"0bbce1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aa38410 uc-dark dark:bg-gray-300 dark:bg-opacity-10 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"aa38410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e155163 elementor-widget__width-initial animejs-onview animejs-element elementor-widget elementor-widget-tg-heading\" data-id=\"e155163\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: -100; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;spring(1, 80, 10, 0)&#039;; duration: 450; delay: 200\" data-anime-devices=\"mobile,tablet,desktop\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Cas d\u2019usage : la solution Satisfaction Client en action<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edf31a1 e-grid e-con-full animejs-onview animejs-element e-con e-child\" data-id=\"edf31a1\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;spring(1, 80, 10, 0)&#039;; duration: 450; delay: ; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b340c03 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"b340c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star-half-alt\" viewBox=\"0 0 536 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M508.55 171.51L362.18 150.2 296.77 17.81C290.89 5.98 279.42 0 267.95 0c-11.4 0-22.79 5.9-28.69 17.81l-65.43 132.38-146.38 21.29c-26.25 3.8-36.77 36.09-17.74 54.59l105.89 103-25.06 145.48C86.98 495.33 103.57 512 122.15 512c4.93 0 10-1.17 14.87-3.75l130.95-68.68 130.94 68.7c4.86 2.55 9.92 3.71 14.83 3.71 18.6 0 35.22-16.61 31.66-37.4l-25.03-145.49 105.91-102.98c19.04-18.5 8.52-50.8-17.73-54.6zm-121.74 123.2l-18.12 17.62 4.28 24.88 19.52 113.45-102.13-53.59-22.38-11.74.03-317.19 51.03 103.29 11.18 22.63 25.01 3.64 114.23 16.63-82.65 80.38z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Enqu\u00eates NPS multi-canaux<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Mesurez la satisfaction client sur tous vos canaux.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/enquetes-nps-multi-canaux\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33691ed animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"33691ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Mesure post-interaction<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">\u00c9valuez chaque interaction \u00e0 chaud pour mesurer la satisfaction.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/mesure-post-interaction\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04935d0 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"04935d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <i aria-hidden=\"true\" class=\"genix unicon-task-approved\"><\/i>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Mesure notori\u00e9t\u00e9 \/ image<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Suivez la perception de votre marque pour \u00e9valuer votre r\u00e9putation.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/mesure-notoriete\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea8890 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"4ea8890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angry\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zM136 240c0-9.3 4.1-17.5 10.5-23.4l-31-9.3c-8.5-2.5-13.3-11.5-10.7-19.9 2.5-8.5 11.4-13.2 19.9-10.7l80 24c8.5 2.5 13.3 11.5 10.7 19.9-2.1 6.9-8.4 11.4-15.3 11.4-.5 0-1.1-.2-1.7-.2.7 2.7 1.7 5.3 1.7 8.2 0 17.7-14.3 32-32 32S136 257.7 136 240zm168 154.2c-27.8-33.4-84.2-33.4-112.1 0-13.5 16.3-38.2-4.2-24.6-20.5 20-24 49.4-37.8 80.6-37.8s60.6 13.8 80.6 37.8c13.8 16.5-11.1 36.6-24.5 20.5zm76.6-186.9l-31 9.3c6.3 5.8 10.5 14.1 10.5 23.4 0 17.7-14.3 32-32 32s-32-14.3-32-32c0-2.9.9-5.6 1.7-8.2-.6.1-1.1.2-1.7.2-6.9 0-13.2-4.5-15.3-11.4-2.5-8.5 2.3-17.4 10.7-19.9l80-24c8.4-2.5 17.4 2.3 19.9 10.7 2.5 8.5-2.3 17.4-10.8 19.9z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Analyse irritants parcours<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">D\u00e9tectez les irritants \u00e0 chaque \u00e9tape du parcours client.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/analyse-irritants-parcours\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edb22b3 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"edb22b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Feedback SAV \/ r\u00e9clamations<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Comprenez les motifs de r\u00e9clamations et irritants SAV.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/feedbacks-sav\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0532c32 animejs-disable elementor-widget elementor-widget-tg-iconbox\" data-id=\"0532c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"feature-item genix-box panel p-4 border rounded hover:bg-white dark:hover:bg-primary dark:text-white hover:scale-105 duration-150 transition-all\">\r\n                <div class=\"vstack panel min-h-250px\">\r\n                                            <div class=\"position-absolute top-0 ltr:end-0 rtl:start-0 icon-2\">\r\n                            <i aria-hidden=\"true\" class=\"unicon-arrow-up-right\"><\/i>                        <\/div>\r\n                                        <div class=\"vstack justify-between gap-2 h-100\">\r\n                                                    <div class=\"icon icon-4\">\r\n                                <i aria-hidden=\"true\" class=\"genix flaticon-online-shopping\"><\/i>                            <\/div>\r\n                                                <div class=\"panel\">\r\n                            <div class=\"vstack gap-1\">\r\n                                <h3 class=\"title h5 m-0 text-inherit\">Satisfaction retail \/ agences \/ sites<\/h3>\r\n                                <p class=\"desc fs-6 opacity-70\">Suivez l\u2019exp\u00e9rience client sur vos points de vente.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <a href=\"\/satisfaction-retail\/\" class=\"position-cover\"><\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e437c4 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"9e437c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d05a0b9 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"d05a0b9\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65591e5 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"65591e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Allez plus loin avec une vision 360\u00b0<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07b1eca animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"07b1eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">D\u00e9couvrez nos solutions compl\u00e9mentaires.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0ec236 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"f0ec236\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdf415 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"1cdf415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/experience-collaborateur\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Exp\u00e9rience collaborateur                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e63269 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"9e63269\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/panel-test-produit\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn dark:text-white border-gray-900 dark:border-white border-opacity-20 hover:border-opacity-40\">\r\n                    Panel &amp; Test produit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-579d66b shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"579d66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/collecte-mobile\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn dark:text-white border-gray-900 dark:border-white border-opacity-20 hover:border-opacity-40\">\r\n                    Collecte Mobile                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c75b823 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"c75b823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/applications-sur-mesure\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn dark:text-white border-gray-900 dark:border-white border-opacity-20 hover:border-opacity-40\">\r\n                    Applications sur-mesure                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a561a82 animejs-onview e-flex e-con-boxed animejs-element e-con e-parent\" data-id=\"a561a82\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6472693a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6472693a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">FAQ \u2014 Satisfaction client, NPS et exp\u00e9rience client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aeafdb0 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"6aeafdb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"gap-1\" data-uc-accordion=\"targets: > li;\">\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">\u00c0 qui s\u2019adresse la solution Satisfaction Client Soft Concept ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Elle s\u2019adresse aux entreprises de tous secteurs souhaitant structurer une d\u00e9marche CX et industrialiser la collecte et l\u2019analyse de la Voix du Client.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">La plateforme s\u2019int\u00e8gre-t-elle dans un dispositif CX existant ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. Elle peut compl\u00e9ter ou renforcer un dispositif d\u00e9j\u00e0 structur\u00e9 sans remettre en cause vos process.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Faut-il des comp\u00e9tences techniques ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Non. La cr\u00e9ation, diffusion et gestion des enqu\u00eates est pens\u00e9e pour \u00eatre utilis\u00e9e directement par les \u00e9quipes CX.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">Comment l\u2019IA apporte-t-elle de la valeur ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Elle aide \u00e0 formuler les bonnes questions, analyser automatiquement les r\u00e9ponses, d\u00e9tecter des tendances, et d\u00e9clencher des alertes sur les signaux faibles.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                                    <li class=\"panel p-3 lg:p-4 rounded-1-5 lg:rounded-2 bg-secondary dark:bg-gray-800\">\r\n                        <a class=\"uc-accordion-title fs-5 sm:fs-4\" href=\"#\">La solution est-elle adapt\u00e9e \u00e0 de gros volumes ?<\/a>\r\n                        <div class=\"uc-accordion-content\">\r\n                            <p>Oui. Elle est con\u00e7ue pour traiter de grands volumes de r\u00e9ponses et de verbatims, tout en conservant des analyses rapides.<\/p>\r\n                        <\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83b8a30 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"83b8a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>Vous avez d'autres questions ?<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2decc1d2 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"2decc1d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-296bcddd e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"296bcddd\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1576d558 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1576d558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Pr\u00eat \u00e0 am\u00e9liorer votre exp\u00e9rience client ?<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f74ca6d animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1f74ca6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins et identifions la solution adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c37c7cf e-con-full e-flex animejs-disable e-con e-child\" data-id=\"c37c7cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-734cc434 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"734cc434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3baa744f shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"3baa744f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42862127 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"42862127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61a3fb6 dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"61a3fb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e4b585 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"8e4b585\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-7e96968 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7e96968\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a8fd88 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"58a8fd88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Surey-Magazine<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-322ea8e2 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"322ea8e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">D\u00e9couvrez les derniers articles <br>sur la satisfaction client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77ed3d78 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"77ed3d78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-346c5770 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"346c5770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/surveymag\/accueil.html\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Voir tous les articles                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel Satisfaction client Stopper les irritants pour am\u00e9liorer l\u2019exp\u00e9rience de vos clients Un bon score de satisfaction peut \u00eatre trompeur. La vraie question n\u2019est pas \u00abQuel est notre score ?\u00bb mais \u00abQu\u2019est-ce qui pourrait faire partir nos clients ?\u00bb Avec Soft Concept, vous identifiez les irritants critiques et les signaux de d\u00e9sengagement avant qu\u2019il ne [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7486","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Satisfaction client - Soft Concept<\/title>\n<meta name=\"description\" content=\"Collectez et analysez vos enqu\u00eates satisfaction client avec l\u2019IA. 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