{"id":13335,"date":"2026-06-02T11:38:40","date_gmt":"2026-06-02T11:38:40","guid":{"rendered":"https:\/\/www.soft-concept.com\/?page_id=13335"},"modified":"2026-06-02T12:49:00","modified_gmt":"2026-06-02T12:49:00","slug":"webinaire-satisfaction-client-mesurez-analysez-agissez","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/webinaire-satisfaction-client-mesurez-analysez-agissez\/","title":{"rendered":"Webinaire Satisfaction Client : mesurez, analysez, agissez"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13335\" class=\"elementor elementor-13335\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2138aa51 dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"2138aa51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7adbb695 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"7adbb695\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3a0382 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5b3a0382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \"><span style=\"color:#052142\">Satisfaction Client  <\/span> Mesurez, analysez, agissez<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c69db24 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6c69db24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Webinaire Soft Concept | Jeudi 18 juin | 11:15 \u00e0 12:00<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72079bff animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"72079bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Vous r\u00e9alisez d\u00e9j\u00e0 des enqu\u00eates de satisfaction. <br>Mais disposez-vous des bons outils pour les d\u00e9ployer, analyser les r\u00e9sultats et les partager avec vos \u00e9quipes ?<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79a09ab2 e-grid e-con-full animejs-disable e-con e-child\" data-id=\"79a09ab2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-496f2068 elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"496f2068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/events.teams.microsoft.com\/event\/a7d950c9-a132-4816-88fe-5569353ae44e@cdba953f-4370-4d85-beaf-3a00f59653cc\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S'inscrire au webinaire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28f16982 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"28f16982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4f1df0 animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"6b4f1df0\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/06\/webinaire-site.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dd3b6aa e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4dd3b6aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0d0d2be e-con-full e-flex animejs-disable e-con e-child\" data-id=\"0d0d2be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d97d7c animejs-disable elementor-widget elementor-widget-spacer\" data-id=\"4d97d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee1c3dc animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7ee1c3dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Lors de ce webinaire, d\u00e9couvrez comment EthnoForms simplifie l'ensemble du processus : de la cr\u00e9ation du questionnaire \u00e0 l'analyse des r\u00e9sultats, en passant par le calcul automatique des indicateurs et la diffusion de tableaux de bord.\n<br><br>\n\u00c0 travers une d\u00e9monstration en direct, St\u00e9phane Daubignard vous montrera comment mettre en place rapidement des enqu\u00eates de satisfaction performantes et transformer les retours clients en informations directement exploitables.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711c4c4 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"711c4c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b89426b e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"b89426b\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-e8d7448 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"e8d7448\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acc2671 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"acc2671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Au programme<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c09b1 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"f6c09b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">- Les indicateurs cl\u00e9s : NPS, TS+S,\nscore moyen et Satimix\n <br>\n- Les bonnes pratiques pour construire un questionnaire efficace\n <br>\n- Une d\u00e9monstration pratique d'EthnoForms <\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba4d85d e-con-full e-flex animejs-disable e-con e-child\" data-id=\"ba4d85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cda64fa animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"cda64fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Un webinaire orient\u00e9 pratique<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a549be animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2a549be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Peu de th\u00e9orie, beaucoup de d\u00e9monstration. <br>Vous verrez comment EthnoForms permet de concevoir, diffuser, analyser et partager vos enqu\u00eates de satisfaction client simplement.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c3d707 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"3c3d707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-19b54ed e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"19b54ed\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-27ef058 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"27ef058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f444ebd animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"f444ebd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Informations pratiques<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133d679 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"133d679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">\ud83d\udcc5 Date : jeudi 18 juin <br>\n\ud83d\udd52 Horaire : 11h15 \u2013 12h00 <br>\n\ud83c\udf99\ufe0f Intervenant : St\u00e9phane Daubignard, Responsable du p\u00f4le \u00c9tudes chez Soft Concept <br>\n\ud83d\udcbb Format : en ligne<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5430f2bc e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"5430f2bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41102a5b e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"41102a5b\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a75fdf7 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"a75fdf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">R\u00e9servez votre place d\u00e8s maintenant.<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef9c9d6 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"ef9c9d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344a98fd shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"344a98fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/events.teams.microsoft.com\/event\/a7d950c9-a132-4816-88fe-5569353ae44e@cdba953f-4370-4d85-beaf-3a00f59653cc\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    S'inscrire au webinaire                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Satisfaction Client Mesurez, analysez, agissez Webinaire Soft Concept | Jeudi 18 juin | 11:15 \u00e0 12:00 Vous r\u00e9alisez d\u00e9j\u00e0 des enqu\u00eates de satisfaction. Mais disposez-vous des bons outils pour les d\u00e9ployer, analyser les r\u00e9sultats et les partager avec vos \u00e9quipes ? S\u2019inscrire au webinaire Lors de ce webinaire, d\u00e9couvrez comment EthnoForms simplifie l\u2019ensemble du processus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13335","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webinaire Satisfaction Client : mesurez, analysez, agissez - Soft Concept<\/title>\n<meta name=\"description\" content=\"Anim\u00e9 par St\u00e9phane Daubignard, Responsable du p\u00f4le \u00c9tudes chez Soft Concept, ce webinaire vous pr\u00e9sentera les principales m\u00e9thodes de mesure de la satisfaction client ainsi que leur mise en \u0153uvre concr\u00e8te dans EthnoForms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/webinaire-satisfaction-client-mesurez-analysez-agissez\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinaire Satisfaction Client : mesurez, analysez, agissez - 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