{"id":11900,"date":"2026-03-30T12:05:45","date_gmt":"2026-03-30T12:05:45","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=11900"},"modified":"2026-04-02T10:18:57","modified_gmt":"2026-04-02T10:18:57","slug":"service-public","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/service-public\/","title":{"rendered":"Public service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11900\" class=\"elementor elementor-11900\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e68743f dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"7e68743f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-604de6a2 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"604de6a2\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f87a38a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4f87a38a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Pour les acteurs du service public<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e572293 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"e572293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Analysez<br>\n<span style=\"color:#052142\">les retours usagers<\/span> pour am\u00e9liorer la qualit\u00e9 de service<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3111a7c animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"3111a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Collectivit\u00e9s, administrations, \u00e9tablissements publics\u2026 recueillent chaque jour de nombreux retours d\u2019usagers : enqu\u00eates de satisfaction, formulaires, r\u00e9clamations, contributions citoyennes.\n\n<br><br>\n\nMais ces donn\u00e9es sont souvent dispers\u00e9es, peu analys\u00e9es et difficilement exploitables \u00e0 grande \u00e9chelle.\n\n<br><br>\n\n\nNotre plateforme analyse automatiquement ces retours gr\u00e2ce \u00e0 l\u2019intelligence artificielle pour <b><span style=\"color:#052142\">  identifier les irritants des parcours usagers, comprendre les attentes et am\u00e9liorer concr\u00e8tement les services publics.\n  <\/span><\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c6ac283 e-grid e-con-full animejs-disable e-con e-child\" data-id=\"2c6ac283\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30181a77 elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"30181a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62f40355 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"62f40355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-451c790e animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"451c790e\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443178b e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"5443178b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a279d99 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"2a279d99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-91b08d6 e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"91b08d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-26f03a9f e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"26f03a9f\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6155c608 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6155c608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Les d\u00e9fis de la relation usager<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea887d9 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"4ea887d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Des retours nombreux mais difficiles \u00e0 exploiter<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les acteurs publics collectent aujourd\u2019hui des retours usagers via de nombreux canaux : enqu\u00eates de satisfaction, formulaires en ligne, r\u00e9clamations ou encore dispositifs de participation citoyenne.<br><br>\n\nMais dans la r\u00e9alit\u00e9 : <br>\n\n\u2713 les analyses sont longues et manuelles<br>\n\u2713 les donn\u00e9es sont dispers\u00e9es entre services<br>\n\u2713 les probl\u00e9matiques r\u00e9currentes sont difficiles \u00e0 identifier.<br><br>\n\nNotre solution permet d\u2019exploiter automatiquement ces donn\u00e9es pour faire \u00e9merger les attentes prioritaires des usagers et les axes d\u2019am\u00e9lioration.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Identifier les points de friction dans le parcours usager<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les parcours administratifs peuvent \u00eatre complexes : d\u00e9marche en ligne, accueil physique, d\u00e9lais de traitement...<br>\n\nLes irritants peuvent appara\u00eetre \u00e0 chaque \u00e9tape. <br><br>\n\nNotre plateforme permet d\u2019identifier pr\u00e9cis\u00e9ment :<br>\n\n\u2713 les difficult\u00e9s rencontr\u00e9es par les usagers<br>\n\u2713 les points de blocage dans les d\u00e9marches<br>\n\u2713 les services les plus impact\u00e9s.<br><br>\n\nLes \u00e9quipes peuvent ainsi am\u00e9liorer concr\u00e8tement l\u2019exp\u00e9rience usager.\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Piloter la qualit\u00e9 de service public<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les collectivit\u00e9s et administrations doivent suivre et am\u00e9liorer en continu la qualit\u00e9 de leurs services. <br><br>\n\nNotre solution permet de : <br>\n\n\u2713 suivre la satisfaction des usagers<br>\n\u2713 mesurer l\u2019impact des actions mises en place<br>\n\u2713 identifier les priorit\u00e9s d\u2019am\u00e9lioration.\n\n<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19b466ec e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"19b466ec\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57ea0235 animejs-disable elementor-widget elementor-widget-image\" data-id=\"57ea0235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-1024x683.png\" class=\"attachment-large size-large wp-image-11930\" alt=\"\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-18x12.png 18w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-service-public.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-771c388 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"771c388\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-79290ef7 e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"79290ef7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f084609 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"f084609\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45890981 animejs-disable elementor-widget elementor-widget-image\" data-id=\"45890981\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-1024x683.png\" class=\"attachment-large size-large wp-image-11952\" alt=\"\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-18x12.png 18w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-service-public.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28201988 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"28201988\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd93d4 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"fd93d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">L\u2019intelligence artificielle au service des services publics<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6333c9f0 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"6333c9f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019IA permet d\u2019exploiter les retours usagers \u00e0 grande \u00e9chelle et d\u2019en faire un v\u00e9ritable outil d\u2019aide \u00e0 la d\u00e9cision.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35997491 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"35997491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Analyse automatique des retours usagers<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">L\u2019IA identifie automatiquement :<br>\n\n\u2713 les th\u00e9matiques cl\u00e9s (accueil, d\u00e9lais, d\u00e9marches, accessibilit\u00e9\u2026)<br>\n\n\u2713 les sentiments associ\u00e9s<br>\n\n\u2713 les sujets r\u00e9currents.<br><br>\n\nLes \u00e9quipes disposent d\u2019une vision claire des attentes des usagers.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>D\u00e9tection des irritants prioritaires<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Notre solution permet de d\u00e9tecter : <br>\n\n\u2713 les probl\u00e8mes r\u00e9currents dans les services<br>\n\u2713 les difficult\u00e9s rencontr\u00e9es par les usagers<br>\n\u2713 les points critiques impactant la satisfaction.<br><br>\n\nCes informations permettent d\u2019am\u00e9liorer rapidement la qualit\u00e9 du service rendu.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Priorisation des actions<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Toutes les remont\u00e9es n\u2019ont pas le m\u00eame impact.<br><br>\n\nL\u2019IA permet d\u2019identifier :<br>\n\n\u2713 les probl\u00e8mes les plus fr\u00e9quents<br>\n\n\u2713 les points les plus impactants <br>\n\n\u2713 les axes d\u2019am\u00e9lioration prioritaires.\n\n<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d155f32 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"d155f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/intelligence-artificielle\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir l'Intelligence Artificielle<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c0e3db6 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4c0e3db6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-695be0e7 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"695be0e7\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-547effac e-con-full e-flex animejs-disable e-con e-child\" data-id=\"547effac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66807e83 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"66807e83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23695f5e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"23695f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Pourquoi les acteurs publics utilisent notre solution<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b9141f animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"53b9141f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Notre plateforme permet aux acteurs du service public de : <br>\n\n\u2713 analyser automatiquement des milliers de retours usagers<br>\n\u2713 identifier rapidement les irritants des parcours<br>\n\u2713 am\u00e9liorer la qualit\u00e9 de service<br>\n\u2713 piloter la satisfaction usager<br>\n\u2713 faciliter la prise de d\u00e9cision.<br><br>\n\nLes \u00e9quipes peuvent ainsi am\u00e9liorer les services publics tout en optimisant leur fonctionnement.\n<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32236155 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"32236155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/cas-dusage\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir nos cas d'usage<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d850f43 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4d850f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5bf63218 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"5bf63218\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bea2cce animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2bea2cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Am\u00e9liorez la satisfaction de vos usagers<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5475e9c3 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5475e9c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins pour identifier la solution la plus adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f3267e5 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"5f3267e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5114cac5 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"5114cac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35af94c9 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"35af94c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3448d2 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"5a3448d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour les acteurs du service public Analysez les retours usagers pour am\u00e9liorer la qualit\u00e9 de service Collectivit\u00e9s, administrations, \u00e9tablissements publics\u2026 recueillent chaque jour de nombreux retours d\u2019usagers : enqu\u00eates de satisfaction, formulaires, r\u00e9clamations, contributions citoyennes. Mais ces donn\u00e9es sont souvent dispers\u00e9es, peu analys\u00e9es et difficilement exploitables \u00e0 grande \u00e9chelle. Notre plateforme analyse automatiquement ces retours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11900","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pour les acteurs du service public - Soft Concept<\/title>\n<meta name=\"description\" content=\"Analysez automatiquement les retours usagers pour am\u00e9liorer la qualit\u00e9 de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/service-public\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pour les acteurs du service public\" \/>\n<meta property=\"og:description\" content=\"Analysez automatiquement les retours usagers pour am\u00e9liorer la qualit\u00e9 de service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soft-concept.com\/en\/service-public\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft Concept\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T10:18:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/\",\"name\":\"Pour les acteurs du service public - Soft Concept\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.soft-concept.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/service-public.png\",\"datePublished\":\"2026-03-30T12:05:45+00:00\",\"dateModified\":\"2026-04-02T10:18:57+00:00\",\"description\":\"Analysez automatiquement les retours usagers pour am\u00e9liorer la qualit\u00e9 de service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/service-public.png\",\"contentUrl\":\"https:\\\/\\\/www.soft-concept.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/service-public.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/service-public\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.soft-concept.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Public\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#website\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/\",\"name\":\"Soft Concept\",\"description\":\"Toute la chaine de vos datas au m\u00eame endroit\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.soft-concept.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#organization\",\"name\":\"Soft Concept\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/cropped-soft-concept-scaled-1.png\",\"contentUrl\":\"https:\\\/\\\/www.soft-concept.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/cropped-soft-concept-scaled-1.png\",\"width\":2558,\"height\":668,\"caption\":\"Soft Concept\"},\"image\":{\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/soft-concept\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"For public service stakeholders - Soft Concept","description":"Automatically analyze user feedback to improve service quality.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.soft-concept.com\/en\/service-public\/","og_locale":"en_GB","og_type":"article","og_title":"Pour les acteurs du service public","og_description":"Analysez automatiquement les retours usagers pour am\u00e9liorer la qualit\u00e9 de service.","og_url":"https:\/\/www.soft-concept.com\/en\/service-public\/","og_site_name":"Soft Concept","article_modified_time":"2026-04-02T10:18:57+00:00","og_image":[{"url":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.soft-concept.com\/service-public\/","url":"https:\/\/www.soft-concept.com\/service-public\/","name":"For public service stakeholders - Soft Concept","isPartOf":{"@id":"https:\/\/www.soft-concept.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.soft-concept.com\/service-public\/#primaryimage"},"image":{"@id":"https:\/\/www.soft-concept.com\/service-public\/#primaryimage"},"thumbnailUrl":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png","datePublished":"2026-03-30T12:05:45+00:00","dateModified":"2026-04-02T10:18:57+00:00","description":"Automatically analyze user feedback to improve service quality.","breadcrumb":{"@id":"https:\/\/www.soft-concept.com\/service-public\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.soft-concept.com\/service-public\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.soft-concept.com\/service-public\/#primaryimage","url":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png","contentUrl":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/service-public.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.soft-concept.com\/service-public\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.soft-concept.com\/"},{"@type":"ListItem","position":2,"name":"Service Public"}]},{"@type":"WebSite","@id":"https:\/\/www.soft-concept.com\/#website","url":"https:\/\/www.soft-concept.com\/","name":"Soft Concept","description":"Your entire data chain in one place","publisher":{"@id":"https:\/\/www.soft-concept.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.soft-concept.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.soft-concept.com\/#organization","name":"Soft Concept","url":"https:\/\/www.soft-concept.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.soft-concept.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/01\/cropped-soft-concept-scaled-1.png","contentUrl":"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/01\/cropped-soft-concept-scaled-1.png","width":2558,"height":668,"caption":"Soft Concept"},"image":{"@id":"https:\/\/www.soft-concept.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/soft-concept"]}]}},"_links":{"self":[{"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/pages\/11900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/comments?post=11900"}],"version-history":[{"count":59,"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/pages\/11900\/revisions"}],"predecessor-version":[{"id":12930,"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/pages\/11900\/revisions\/12930"}],"wp:attachment":[{"href":"https:\/\/www.soft-concept.com\/en\/wp-json\/wp\/v2\/media?parent=11900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}