{"id":11792,"date":"2026-03-27T14:38:14","date_gmt":"2026-03-27T14:38:14","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=11792"},"modified":"2026-04-02T10:17:54","modified_gmt":"2026-04-02T10:17:54","slug":"banque-assurance","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/banque-assurance\/","title":{"rendered":"Banking and Insurance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11792\" class=\"elementor elementor-11792\">\n\t\t\t\t<div class=\"elementor-element elementor-element-304735c4 dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"304735c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5680fec e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"5680fec\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75ac92ef animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"75ac92ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Pour les acteurs de la banque et de l\u2019assurance<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63830f9e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"63830f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Analysez<br>\n<span style=\"color:#052142\">les retours clients<\/span> pour am\u00e9liorer la satisfaction et la qualit\u00e9 de service<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501bb769 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"501bb769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Chaque jour, les \u00e9tablissements collectent un volume important de retours clients : enqu\u00eates de satisfaction, r\u00e9clamations, appels, emails, avis en ligne. <br>\n<br>\n\nMais ces donn\u00e9es sont souvent dispers\u00e9es et difficilement exploitables \u00e0 grande \u00e9chelle.\n<br>\n<br>\n\nNotre plateforme analyse automatiquement ces retours gr\u00e2ce \u00e0 l\u2019intelligence artificielle pour <b><span style=\"color:#052142\">  identifier les irritants du parcours client, am\u00e9liorer la qualit\u00e9 de service et piloter la satisfaction client.\n\n<\/span><\/b><\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60e6107a e-grid e-con-full animejs-disable e-con e-child\" data-id=\"60e6107a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30663d1b elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"30663d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18aaea0 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"18aaea0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca705e5 animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"4ca705e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/banque.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66e3335f e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"66e3335f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a6ebed1 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"3a6ebed1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-685da10f e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"685da10f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9967368 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"9967368\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a935506 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"2a935506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Les d\u00e9fis de la relation client dans la banque et l\u2019assurance<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da9803f animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"7da9803f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Des retours clients nombreux mais complexes \u00e0 analyser<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les banques et assureurs disposent de multiples sources de feedback : <br>\n\n\u2713 enqu\u00eates de satisfaction (NPS, CSAT\u2026) <br>\n\u2713 r\u00e9clamations clients <br>\n\u2713 centres de relation client <br>\n\u2713 avis en ligne. <br> <br>\n\nMais dans la r\u00e9alit\u00e9 : <br>\n\n\u2713 les analyses sont longues et manuelles <br>\n\u2713 les donn\u00e9es sont cloisonn\u00e9es <br>\n\u2713 les causes d\u2019insatisfaction sont difficiles \u00e0 identifier. <br> <br>\n\nNotre solution permet d\u2019exploiter automatiquement ces donn\u00e9es pour faire \u00e9merger les probl\u00e9matiques cl\u00e9s et les attentes des clients.\n\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Identifier les irritants du parcours client<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Le parcours client est devenu complexe et omnicanal : agence, t\u00e9l\u00e9phone, espace client... <br><br>\n\nLes points de friction peuvent appara\u00eetre \u00e0 chaque \u00e9tape :<br>\n\n\u2713 d\u00e9lais de traitement<br>\n\n\u2713 manque de clart\u00e9 dans les informations<br>\n\n\u2713 qualit\u00e9 du conseil<br>\n\n\u2713 gestion des sinistres.<br>\n<br>\n\n\nNotre plateforme permet d\u2019identifier pr\u00e9cis\u00e9ment o\u00f9 se situent les irritants et leur impact sur la satisfaction.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Mieux exploiter les r\u00e9clamations clients<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les r\u00e9clamations sont une source essentielle d\u2019information\u2026 mais souvent sous-exploit\u00e9e.<br><br>\n\nNotre solution permet de :<br>\n\n\u2713 analyser automatiquement les motifs de r\u00e9clamation<br>\n\u2713 identifier les causes r\u00e9currentes<br>\n\u2713 d\u00e9tecter les dysfonctionnements.<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b628b3d e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"5b628b3d\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba59306 animejs-disable elementor-widget elementor-widget-image\" data-id=\"1ba59306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-1024x683.png\" class=\"attachment-large size-large wp-image-11817\" alt=\"\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-18x12.png 18w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/defis-experience-banque.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16f027e2 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"16f027e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-11287086 e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"11287086\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d037e98 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"2d037e98\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15e6db4d animejs-disable elementor-widget elementor-widget-image\" data-id=\"15e6db4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-1024x683.png\" class=\"attachment-large size-large wp-image-11827\" alt=\"\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-18x12.png 18w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ia-experience-banque.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d5c41ef e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"7d5c41ef\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23a4348f animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"23a4348f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">L\u2019intelligence artificielle au service de la relation client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c00852c animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"3c00852c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">L\u2019IA permet d\u2019exploiter les retours clients \u00e0 grande \u00e9chelle et en continu.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c67be5 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"50c67be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Analyse automatique des commentaires clients<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">L\u2019IA identifie automatiquement :<br>\n\n\u2713 les th\u00e9matiques cl\u00e9s (conseil, d\u00e9lais, service, digital\u2026)<br>\n\n\u2713 les sentiments associ\u00e9s<br>\n\n\u2713 les sujets r\u00e9currents.<br><br>\n\nLes \u00e9quipes disposent d\u2019une vision claire et structur\u00e9e de la satisfaction client.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>D\u00e9tection des irritants <\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Notre solution permet de d\u00e9tecter : <br>\n\n\u2713 les probl\u00e8mes r\u00e9currents dans le parcours client<br>\n\u2713 les d\u00e9gradations de la satisfaction<br>\n\u2713 les points critiques impactant la fid\u00e9lit\u00e9.<br><br>\n\nCes informations permettent d\u2019agir rapidement pour am\u00e9liorer l\u2019exp\u00e9rience client.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Pilotage de la satisfaction et de la conformit\u00e9<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">L\u2019analyse des retours permet \u00e9galement de :<br>\n\n\n\u2713 suivre les indicateurs de satisfaction<br>\n\n\u2713 documenter les probl\u00e9matiques clients<br>\n\n\u2713 am\u00e9liorer les processus interne.\n\n<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d027b5 animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"46d027b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/intelligence-artificielle\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir l'Intelligence Artificielle<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ce93704 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"3ce93704\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41b1eaf9 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"41b1eaf9\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-7d9605ba e-con-full e-flex animejs-disable e-con e-child\" data-id=\"7d9605ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec9678a animejs-disable elementor-widget elementor-widget-image\" data-id=\"6ec9678a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque.png\" class=\"attachment-full size-full wp-image-11834\" alt=\"\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque-18x12.png 18w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/solution-banque-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18308e48 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"18308e48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b777a animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"b777a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Pourquoi les banques et assureurs utilisent notre solution<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52c43e97 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"52c43e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Notre plateforme permet aux acteurs de la banque et de l\u2019assurance de : <br>\n\n\u2713 analyser automatiquement des milliers de retours clients<br>\n\u2713 identifier rapidement les irritants du parcours client<br>\n\u2713 am\u00e9liorer la qualit\u00e9 de service<br>\n\u2713 piloter la satisfaction client<br>\n\u2713 faciliter la prise de d\u00e9cision.<br><br>\n\nLes \u00e9quipes peuvent ainsi am\u00e9liorer la relation client tout en optimisant leurs processus internes.\n<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de1aaba animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"1de1aaba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/cas-dusage\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir nos cas d'usage<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-393442b7 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"393442b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31e26b4a e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"31e26b4a\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25628c72 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"25628c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Am\u00e9liorez la satisfaction de vos clients<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36783249 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"36783249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins pour identifier la solution la plus adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d79fcef e-con-full e-flex animejs-disable e-con e-child\" data-id=\"d79fcef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60cbd6ad shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"60cbd6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7786a6c9 shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"7786a6c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-675aafee animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"675aafee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour les acteurs de la banque et de l\u2019assurance Analysez les retours clients pour am\u00e9liorer la satisfaction et la qualit\u00e9 de service Chaque jour, les \u00e9tablissements collectent un volume important de retours clients : enqu\u00eates de satisfaction, r\u00e9clamations, appels, emails, avis en ligne. Mais ces donn\u00e9es sont souvent dispers\u00e9es et difficilement exploitables \u00e0 grande \u00e9chelle. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11792","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pour les acteurs de la banque et de l\u2019assurance - Soft Concept<\/title>\n<meta name=\"description\" content=\"Analysez automatiquement les retours clients pour am\u00e9liorer la satisfaction et la qualit\u00e9 de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/banque-assurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pour les acteurs de la banque et de l\u2019assurance\" \/>\n<meta property=\"og:description\" content=\"Analysez automatiquement les retours clients pour am\u00e9liorer la satisfaction et la qualit\u00e9 de service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soft-concept.com\/en\/banque-assurance\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft Concept\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T10:17:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/banque.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/banque-assurance\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/banque-assurance\\\/\",\"name\":\"Pour les acteurs de la banque et de l\u2019assurance - 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