{"id":10680,"date":"2026-03-13T08:29:34","date_gmt":"2026-03-13T08:29:34","guid":{"rendered":"https:\/\/nwvbjzy.cluster100.hosting.ovh.net\/?page_id=10680"},"modified":"2026-04-02T10:12:24","modified_gmt":"2026-04-02T10:12:24","slug":"distribution","status":"publish","type":"page","link":"https:\/\/www.soft-concept.com\/en\/distribution\/","title":{"rendered":"Distribution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10680\" class=\"elementor elementor-10680\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b6ddd3 dark:bg-gray-300 dark:bg-opacity-10 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"37b6ddd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2c0352fe e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"2c0352fe\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: ; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65173c26 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"65173c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Pour les acteurs de la distribution<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35bf28db animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"35bf28db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"title tg-element-title mb-0 \">Comprenez enfin<br>\n<span style=\"color:#052142\">ce que vos clients pensent<\/span> de vos magasins<\/h1>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22247f99 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"22247f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Lib\u00e9rez vos \u00e9quipes des analyses manuelles et<b><span style=\"color:#052142\"> exploitez enfin le potentiel de vos donn\u00e9es clients, magasins et e-commerce. <\/span><\/b>\n\n<br>\n<br>\nNotre plateforme analyse automatiquement les avis, enqu\u00eates et retours clients pour identifier les irritants du parcours d\u2019achat, comprendre les attentes des consommateurs et prioriser les actions qui am\u00e9liorent r\u00e9ellement l\u2019exp\u00e9rience en magasin ou en ligne.\n\n<br>\n<br>\n\nGr\u00e2ce \u00e0 l\u2019IA, vous transformez des milliers de retours clients en insights clairs pour vos \u00e9quipes marketing, exp\u00e9rience client et direction r\u00e9seau.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38f9847c e-grid e-con-full animejs-disable e-con e-child\" data-id=\"38f9847c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-215a1381 elementor-align-left animejs-disable elementor-widget elementor-widget-button\" data-id=\"215a1381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ad6cc59 e-con-full elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex animejs-disable e-con e-child\" data-id=\"5ad6cc59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc47370 animejs-onview animejs-element elementor-widget elementor-widget-tg-hero-img\" data-id=\"3fc47370\" data-element_type=\"widget\" data-e-type=\"widget\" data-anime=\"onview: ; loop: false; opacity: [0, 1]; translateX: 48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0\" data-anime-devices=\"desktop\" data-widget_type=\"tg-hero-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n                    <div class=\"expand-container ltr:ms-n2 rtl:me-n2\">\r\n                <img decoding=\"async\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-1.png\" loading=\"lazy\" alt=\"Image\">\r\n            <\/div>\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6645052a e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"6645052a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71dfe549 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"71dfe549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d51bf6e e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"4d51bf6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-47c705 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"47c705\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7efab48e animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7efab48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Les d\u00e9fis de l\u2019exp\u00e9rience client dans la distribution<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-746d09ef animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"746d09ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Des volumes de feedback clients difficiles \u00e0 exploiter<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Entre les avis Google, les enqu\u00eates de satisfaction, les commentaires sur les r\u00e9seaux sociaux et les retours du service client, les distributeurs disposent d\u2019un volume massif de donn\u00e9es.<br><br>\n\nAnalyser ces informations manuellement devient rapidement impossible.<br><br>\n\nR\u00e9sultat :<br>\n\n\u2713 les insights clients arrivent trop tard<br>\n\n\u2713 les \u00e9quipes passent du temps \u00e0 lire des commentaires<br>\n\n\u2713 certaines probl\u00e9matiques terrain restent invisibles.<br><br>\n\nGr\u00e2ce \u00e0 l\u2019analyse automatis\u00e9e des verbatims, notre solution permet d\u2019identifier rapidement les tendances, les irritants et les opportunit\u00e9s d\u2019am\u00e9lioration.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Identifier rapidement les probl\u00e8mes en magasin<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Un probl\u00e8me d\u2019accueil, d\u2019attente en caisse ou de disponibilit\u00e9 produit peut impacter directement la satisfaction client.<br><br>\n\nEncore faut-il pouvoir d\u00e9tecter ces signaux faibles \u00e0 temps.<br><br>\n\nNotre plateforme permet de :<br>\n\n\u2713 identifier les probl\u00e8mes r\u00e9currents par magasin<br>\n\n\u2713 d\u00e9tecter les baisses de satisfaction<br>\n\n\u2713 comparer la performance entre points de vente.<br><br>\n\nLes \u00e9quipes r\u00e9seau peuvent ainsi agir plus rapidement et prioriser les actions correctives.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Comprendre r\u00e9ellement les attentes des clients<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Les indicateurs classiques comme le NPS ou les notes de satisfaction donnent une tendance globale, mais ils ne permettent pas toujours de comprendre pourquoi les clients sont satisfaits ou insatisfaits. <br><br>\n\nL\u2019analyse s\u00e9mantique permet de comprendre pr\u00e9cis\u00e9ment :<br>\n\n\u2713 ce que les clients appr\u00e9cient<br>\n\n\u2713 ce qui g\u00e9n\u00e8re de la frustration<br>\n\n\u2713 ce qui influence leur fid\u00e9lit\u00e9.<br><\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6688f8d8 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"6688f8d8\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31f2c44 animejs-disable elementor-widget elementor-widget-image\" data-id=\"31f2c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-1024x683.png\" class=\"attachment-large size-large wp-image-10725\" alt=\"Interface de diffusion d\u2019une enqu\u00eate aupr\u00e8s des r\u00e9pondants via diff\u00e9rents canaux.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/distribution.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aed87bb e-con-full e-flex animejs-disable e-con e-child\" data-id=\"aed87bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3395f12 e-con-full dark:bg-gray-800 dark:text-white e-flex animejs-disable e-con e-child\" data-id=\"3395f12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0ba6392 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"0ba6392\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: &gt;*; opacity: [0, 1]; translateX: -48; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09aaf48 animejs-disable elementor-widget elementor-widget-image\" data-id=\"09aaf48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms-1024x683.png\" class=\"attachment-large size-large wp-image-8139\" alt=\"Interface Ethnoforms avec tableau de bord et indicateur de performance\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms-650x433.png 650w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/ethnoforms.png 1200w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c465f07 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"c465f07\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets:  &gt; *; opacity: [0, 1]; translateY: [16, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 500})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2ad99 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"4e2ad99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">L\u2019intelligence artificielle au service de l\u2019exp\u00e9rience client<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f160c50 animejs-disable elementor-widget elementor-widget-genix-faq\" data-id=\"f160c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"genix-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n            <ul class=\"uc-accordion-divider uc-accordion-chevron gap-5\" data-uc-accordion=\"collapsible: false\" style=\"--divider-gap: 40px\">\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Analyse automatique des verbatims<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">L\u2019IA identifie automatiquement :<br>\n\n\u2713 les th\u00e9matiques \u00e9voqu\u00e9es par les clients<br>\n\n\u2713 les sentiments associ\u00e9s (positif, neutre, n\u00e9gatif)<br>\n\n\u2713 les probl\u00e8mes r\u00e9currents dans l\u2019exp\u00e9rience client.<br><br>\n\nLes \u00e9quipes disposent ainsi d\u2019une vision claire des sujets prioritaires.<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>D\u00e9tection des irritants du parcours client<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">Gr\u00e2ce \u00e0 l\u2019analyse des feedbacks, il devient possible d\u2019identifier :<br>\n\n\u2713 les probl\u00e8mes d\u2019accueil en magasin<br>\n\n\u2713 les difficult\u00e9s li\u00e9es au parcours d\u2019achat<br>\n\n\u2713 les frustrations li\u00e9es aux produits ou aux services.<br><br>\n\nCes informations permettent d\u2019am\u00e9liorer concr\u00e8tement l\u2019exp\u00e9rience client et la satisfaction globale.\n<\/div>\r\n                    <\/li>\r\n                                    <li>\r\n                        <a class=\"uc-accordion-title h5 lg:h4 m-0\">\r\n                            <span class=\"hstack gap-1 lg:gap-2\">\r\n                                                                <span>Priorisation des actions d\u2019am\u00e9lioration<\/span>\r\n                            <\/span>\r\n                        <\/a>\r\n                        <div class=\"uc-accordion-content mt-1 lg:mt-2\">L\u2019IA permet \u00e9galement d\u2019identifier :<br>\n\n\u2713 les probl\u00e8mes les plus fr\u00e9quents<br>\n\n\u2713 les points critiques pour les clients<br>\n\n\u2713 les axes d\u2019am\u00e9lioration prioritaires.<br><br>\n\nLes \u00e9quipes peuvent ainsi concentrer leurs efforts l\u00e0 o\u00f9 l\u2019impact est le plus fort.\n\n<\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c7d1be animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"7c7d1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/intelligence-artificielle\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir l'Intelligence Artificielle<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48a6a1ea e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"48a6a1ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-33d952b3 e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"33d952b3\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -200; loop: false; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 100\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t<div class=\"elementor-element elementor-element-46d0c52a e-con-full e-flex animejs-disable e-con e-child\" data-id=\"46d0c52a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7698d985 animejs-disable elementor-widget elementor-widget-image\" data-id=\"7698d985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes.png\" class=\"attachment-full size-full wp-image-9314\" alt=\"Interface d\u2019analyse montrant l\u2019impact des \u00e9tudes et des r\u00e9sultats d\u2019enqu\u00eates sur la prise de d\u00e9cision.\" srcset=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes.png 1200w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-300x200.png 300w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-1024x683.png 1024w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-768x512.png 768w, https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/03\/impact-etudes-650x433.png 650w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34f2fa8f e-con-full e-flex animejs-disable e-con e-child\" data-id=\"34f2fa8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc73d31 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"7fc73d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Pourquoi les distributeurs utilisent notre solution<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d44dc12 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"1d44dc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Notre plateforme permet aux entreprises de distribution de :<br>\n\n\u2713 analyser automatiquement des milliers de commentaires clients<br>\n\n\u2713 identifier rapidement les irritants de l\u2019exp\u00e9rience client<br>\n\n\u2713 d\u00e9tecter les probl\u00e8mes en magasin<br>\n\n\u2713 prioriser les actions d\u2019am\u00e9lioration<br>\n\n\u2713  partager facilement les insights avec les \u00e9quipes.<br><br>\n\nLes distributeurs peuvent ainsi am\u00e9liorer la satisfaction client tout en facilitant le travail des \u00e9quipes marketing, \u00e9tudes et exp\u00e9rience client.\n<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d70824a animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"7d70824a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/cas-dusage\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn uc-link fw-bold d-inline-flex items-center gap-narrow dark:text-white\">\r\n                    <span>D\u00e9couvrir nos cas d'usage<\/span>\r\n                    <i class=\"icon icon-1 unicon-arrow-right rtl:rotate-180\"><\/i>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d6e6a40 e-flex e-con-boxed animejs-disable e-con e-parent\" data-id=\"4d6e6a40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6dfc9ecf e-con-full animejs-onview e-flex animejs-element e-con e-child\" data-id=\"6dfc9ecf\" data-element_type=\"container\" data-e-type=\"container\" data-anime=\"onview: -100; loop: false; targets: .elementor-element; opacity: [0, 1]; translateY: [48, 0]; easing: &#039;easeOutCubic&#039;; duration: 500; delay: 0; delay: anime.stagger(100, {start: 200})\" data-anime-devices=\"mobile,tablet,desktop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-937e563 animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"937e563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"title tg-element-title mb-0 \">Am\u00e9liorez l\u2019exp\u00e9rience client dans vos magasins<\/h2>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11036b7d animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"11036b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 \">Discutons de vos besoins pour identifier la solution la plus adapt\u00e9e.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f31a30 e-con-full e-flex animejs-disable e-con e-child\" data-id=\"19f31a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e00404b shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"5e00404b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/ethnoforms.com\/f\/register\" target=\"_blank\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Essai gratuit                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4faf300f shadow-xs animejs-disable elementor-widget elementor-widget-tg-btn\" data-id=\"4faf300f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n        \r\n                            <a href=\"https:\/\/www.soft-concept.com\/en\/contactez-nous\/\" target=\"_self\" rel=\"nofollow\" class=\"tg-btn btn btn-primary text-white\">\r\n                    Demander une d\u00e9mo                                    <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a6db0d animejs-disable elementor-widget elementor-widget-tg-heading\" data-id=\"74a6db0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <p class=\"title tg-element-title mb-0 text-dark dark:text-white\">Essai gratuit pendant 14 jours, sans carte de cr\u00e9dit.<\/p>\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pour les acteurs de la distribution Comprenez enfin ce que vos clients pensent de vos magasins Lib\u00e9rez vos \u00e9quipes des analyses manuelles et exploitez enfin le potentiel de vos donn\u00e9es clients, magasins et e-commerce. Notre plateforme analyse automatiquement les avis, enqu\u00eates et retours clients pour identifier les irritants du parcours d\u2019achat, comprendre les attentes des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7743,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10680","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Distribution - Soft Concept<\/title>\n<meta name=\"description\" content=\"Dans la distribution, la performance repose sur une capacit\u00e9 simple : exploiter rapidement les bonnes donn\u00e9es pour prendre les bonnes d\u00e9cisions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soft-concept.com\/en\/distribution\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Distribution\" \/>\n<meta property=\"og:description\" content=\"Dans la distribution, la performance repose sur une capacit\u00e9 simple : exploiter rapidement les bonnes donn\u00e9es pour prendre les bonnes d\u00e9cisions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soft-concept.com\/en\/distribution\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft Concept\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T10:12:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soft-concept.com\/wp-content\/uploads\/2026\/02\/utilisation-IA.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"ItemPage\"],\"@id\":\"https:\\\/\\\/www.soft-concept.com\\\/distribution\\\/\",\"url\":\"https:\\\/\\\/www.soft-concept.com\\\/distribution\\\/\",\"name\":\"Distribution - 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