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	<title>HelpDesk - Soft Concept</title>
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	<title>HelpDesk - Soft Concept</title>
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	<item>
		<title>Questions Heure</title>
		<link>https://www.soft-concept.com/en/documentation/questions-heure/</link>
		
		<dc:creator><![CDATA[admin7921]]></dc:creator>
		<pubDate>Tue, 02 Jun 2026 15:40:45 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13506</guid>

					<description><![CDATA[<p>Time-based questions allow you to store a time (from 00:00:00 to 23:59:59) or a duration expressed in hours, minutes, and seconds. 1- Type Tab 1.1- Main Settings From this tab, you can configure the question&#039;s range. By default, answers are between 00:00 and 23:59. 1.2- Automatic Time It is possible […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-heure/">Questions Heure</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Time-type questions allow you to store a time (from 00:00:00 to 23:59:59) or a duration expressed in hours, minutes and seconds.</p>
<h2><span style="color: #052142;">1- Type Tab</span></h2>
<p><img fetchpriority="high" decoding="async" class="alignnone wp-image-13507 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-heure.png" alt="" width="975" height="788" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-heure.png 975w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-heure-300x242.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-heure-768x621.png 768w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-heure-15x12.png 15w" sizes="(max-width: 975px) 100vw, 975px" /></p>
<h3><span style="color: #f58900;">1.1-Main Parameters</span></h3>
<p>From this tab, you can configure the question&#039;s time limits. By default, answers are between 00:00 and 23:59.</p>
<h3><span style="color: #f58900;">1.2- Automatic time</span></h3>
<p>It is possible to automatically fill in the question with the current time by checking the box &quot;« <strong>Automatic time</strong> »In this case, it is recommended to prioritize server-side pop-up rather than client-side pop-up, as the time can vary.</p>
<hr />
<p><strong><u>Attention</u></strong> : when the &quot;Automatic time&quot; box is checked, the question is automatically hidden for the respondent.</p>
<hr />
<p>By activating automatic time setting, you can also choose to <strong>do not update the time</strong> Each time the page is visited, the time will be entered once and then stored as is.</p>
<p>If you want to display the current time while allowing the respondent to change it, enter the following formula in the &quot;« <strong>Assign a default time</strong> » : <strong>[TIME()]</strong></p>
<p>The time will be displayed by default and will remain editable by the respondent.</p>
<h1></h1>
<h2><span style="color: #052142;">2-Use case: measuring the duration of a questionnaire</span></h2>
<p>Time-based questions are commonly used to measure the completion time of a questionnaire. Here&#039;s how to set up this tracking:</p>
<ul>
<li><strong>A question about time on the front page</strong>: automatically filled in when the questionnaire is opened.</li>
<li><strong>A question about the time on the last page</strong>: automatically filled in upon validation by the respondent (note that if the page is not validated, the time will not be recorded).</li>
<li><strong>A calculated question</strong>: to obtain the time between the two hours.</li>
</ul>
<p><em>If the two Time questions correspond to questions #3 and #45, the following formula will give the duration in seconds: √45 – √3</em></p>
<p><em>(Divide by 60 to get a result in minutes)</em></p>
<p> </p>
<p>For the questionnaires <strong>started before midnight and finished after</strong>, Use the following formula which takes into account the change of day: <em>SI(V45&gt;V3; (V45-V3)/60; (V45+3600-V3)/60).</em></p><p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-heure/">Questions Heure</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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			</item>
		<item>
		<title>Questions date</title>
		<link>https://www.soft-concept.com/en/documentation/questions-date/</link>
					<comments>https://www.soft-concept.com/en/documentation/questions-date/#respond</comments>
		
		<dc:creator><![CDATA[admin7921]]></dc:creator>
		<pubDate>Tue, 02 Jun 2026 15:34:55 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13502</guid>

					<description><![CDATA[<p>Date-type questions allow you to collect dates between a start and end range. These ranges define the interval within which the respondent must enter their date. 1- Type Tab 1.1- Main Settings From this tab, you can configure the following: The ranges: define the date from […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-date/">Questions date</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Date-type questions allow for the collection of dates between a start and end range. These ranges define the interval within which the respondent must enter their date.</p>
<h2><span style="color: #052142;">1- Type Tab</span></h2>
<p><img decoding="async" class="alignnone wp-image-13503 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type.png" alt="" width="571" height="431" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type.png 571w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-300x226.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-type-16x12.png 16w" sizes="(max-width: 571px) 100vw, 571px" /></p>
<h3><span style="color: #f58900;">1.1- Main parameters</span></h3>
<p>From this tab, you can configure the following elements:</p>
<ul>
<li><strong>The terminals</strong>: Define the allowed start date and end date</li>
<li><strong>The date format</strong>Several formats are available: year only, month only, month and year, or Anglo-Saxon format.</li>
<li><strong>The display </strong>By default, two areas are displayed in the questionnaire: an input field and a calendar icon for selecting a date directly. You can choose to display both areas or just one.</li>
</ul>
<h3><span style="color: #f58900;">1.2 - Automatic Date</span></h3>
<p>It is possible to automatically fill in the question with today&#039;s date by checking the box. <strong>«&quot;Automatic date&quot;.</strong> In this case, it is recommended to prioritize filling by the server rather than by the client workstation, whose date may vary.</p>
<hr />
<p><strong><u>Attention</u></strong><strong> : </strong>When the &quot;Automatic Date&quot; box is checked, the question is automatically hidden for the respondent.</p>
<hr />
<p>By enabling automatic date, you can also choose <strong>not to update the date</strong> Each time the page is accessed, the date will be entered once and then saved as is. This can be useful, for example, to record the start date of a questionnaire and then calculate the response time.</p>
<p>If you want to display today&#039;s date while allowing the respondent to change it, enter the following formula in the block <strong>«&quot;Assign a default date&quot;»</strong> : <strong>[TODAY()]</strong></p>
<p>Today&#039;s date will be displayed by default and will remain editable by the respondent.</p>
<h2></h2>
<h2><span style="color: #052142;">2- Control Tab</span></h2>
<p><img decoding="async" class="alignnone wp-image-13504 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-controle.png" alt="" width="975" height="722" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-controle.png 975w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-controle-300x222.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-controle-768x569.png 768w, https://www.soft-concept.com/wp-content/uploads/2026/06/onglet-controle-16x12.png 16w" sizes="(max-width: 975px) 100vw, 975px" /></p>
<p>This tab allows you to set a date based on another date in the questionnaire.</p>
<p>Two types of control are available:</p>
<ul>
<li><strong>Initialization with a day&#039;s delay</strong>: starting from an existing date in the questionnaire, define a new date by adding a number of days to it.</li>
</ul>
<p style="padding-left: 40px;">This can, for example, be used to impose a response deadline calculated from the start date of the questionnaire.</p>
<ul>
<li><strong>Consistency check</strong>: checks that the date entered in the current question complies with a defined condition: greater than, less than or equal to a date entered in a previous question.</li>
</ul>
<p style="padding-left: 40px;">For example, if a first question asks for the date of a first appointment and a second for the date of a second appointment, you can ensure that the second date is much later than the first.</p><p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-date/">Questions date</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></content:encoded>
					
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			</item>
		<item>
		<title>Utilisation de l’IA dans l’analyse de Ethnoforms</title>
		<link>https://www.soft-concept.com/en/documentation/utilisation-de-l-ia-dans-l-analyse-de-ethnoforms/</link>
					<comments>https://www.soft-concept.com/en/documentation/utilisation-de-l-ia-dans-l-analyse-de-ethnoforms/#respond</comments>
		
		<dc:creator><![CDATA[admin7921]]></dc:creator>
		<pubDate>Mon, 01 Jun 2026 15:27:29 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13291</guid>

					<description><![CDATA[<p>From Ethnoforms, you can perform statistical analyses from several sources, the main ones being: Responses to questionnaires created from the My Forms tab. Files imported directly into Ethnoforms in Excel or Ethnos format. The My Analyses tab groups all the statistical analyses you have initiated. For each analysis, you have […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/utilisation-de-l-ia-dans-l-analyse-de-ethnoforms/">Utilisation de l’IA dans l’analyse de Ethnoforms</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>From Ethnoforms, you can perform statistical analyses from several sources, the main ones being:</p>
<ul>
<li>Responses to questionnaires created from the My Forms tab.</li>
<li>Files imported directly into Ethnoforms in Excel or Ethnos formats.</li>
</ul>
<p>The My Analyses tab groups together all the statistical analyses you have initiated. For each analysis, you have the following actions available:</p>
<ul>
<li><strong>Archive</strong>: downloads an archive of the analysis in scz format.</li>
<li><strong>Duplicate</strong>: creates a copy of the analysis</li>
<li><strong>To modify</strong>This gives you access to the analysis workspace, where you will find your data, your sorts, the report, and the dashboard. It is from this workspace that you can modify all of these elements.</li>
<li><strong>DELETE</strong>permanently removes the analysis</li>
</ul>
<p><strong>Using artificial intelligence</strong></p>
<p>To access the artificial intelligence features, click on the pencil icon next to the relevant analysis. This will take you to a page displaying all your data — this is the Data tab, recognizable by the table icon in the top right corner.</p>
<p>This is the tab from which you will be able to use artificial intelligence.</p>
<p> </p>
<h2><span style="color: #052142;">1- Prepare the columns for artificial intelligence</span></h2>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13296 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/colonnes-ia.png" alt="" width="649" height="187" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/colonnes-ia.png 649w, https://www.soft-concept.com/wp-content/uploads/2026/06/colonnes-ia-300x86.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/colonnes-ia-18x5.png 18w" sizes="(max-width: 649px) 100vw, 649px" /></p>
<p>The elements generated by artificial intelligence will be integrated into new columns. At present, it is not yet possible to add a column directly from Ethnoforms, however this feature is under development.</p>
<p>In the meantime, here is the procedure to follow:</p>
<ol>
<li><strong>Download the data file:</strong></li>
</ol>
<p style="padding-left: 40px;">Click the download icon in the top right corner, then select <strong>Excel</strong>.</p>
<p><strong> <img loading="lazy" decoding="async" class="alignnone wp-image-13297 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/fichier-donnees.png" alt="" width="325" height="270" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/fichier-donnees.png 325w, https://www.soft-concept.com/wp-content/uploads/2026/06/fichier-donnees-300x249.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/fichier-donnees-14x12.png 14w" sizes="(max-width: 325px) 100vw, 325px" /></strong></p>
<ol start="2">
<li><strong>Add the columns in Excel:</strong></li>
</ol>
<p style="padding-left: 40px;">Open the downloaded file and add as many new labels as needed after your existing data on the first line. Save your changes.</p>
<ol start="3">
<li><strong>Re-import the file into Ethnoforms:</strong></li>
</ol>
<p style="padding-left: 40px;">Back in Ethnoforms, click on the icon <strong>+</strong> located to the right of the download button.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13298 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/import-fichier-donnees.png" alt="" width="499" height="123" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/import-fichier-donnees.png 499w, https://www.soft-concept.com/wp-content/uploads/2026/06/import-fichier-donnees-300x74.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/import-fichier-donnees-18x4.png 18w" sizes="(max-width: 499px) 100vw, 499px" /></p>
<p style="padding-left: 40px;">Select <strong>Excel file</strong>, choose your modified file, then click on <strong>Open</strong>.</p>
<p>Your new columns are now available and ready to accommodate the elements generated by artificial intelligence.</p>
<p> </p>
<h2><span style="color: #052142;">2- Use artificial intelligence</span></h2>
<p>To access the artificial intelligence features, click on the AI icon. A list of actions will then be offered.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13299 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/utilisation-ia.png" alt="" width="333" height="123" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/utilisation-ia.png 333w, https://www.soft-concept.com/wp-content/uploads/2026/06/utilisation-ia-300x111.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/utilisation-ia-18x7.png 18w" sizes="(max-width: 333px) 100vw, 333px" /></p>
<h2></h2>
<h2><span style="color: #052142;">3- Classify</span></h2>
<p>The first available action is <em><strong>Classifier (or codebook)</strong></em>. It allows you to identify categories and themes within comments, either from a predefined dictionary <em>that it is possible to copy/paste directly into the interface</em>, either by letting AI generate them automatically.</p>
<h3><span style="color: #f58900;">3.1- Configure the classification</span></h3>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13300 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/classification.png" alt="" width="620" height="440" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/classification.png 620w, https://www.soft-concept.com/wp-content/uploads/2026/06/classification-300x213.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/classification-18x12.png 18w" sizes="(max-width: 620px) 100vw, 620px" /></p>
<p>Select the column on which the AI will work, as well as the column in which the results will be placed.</p>
<p>You can then define your own categories or let the AI generate them automatically by clicking on &quot;Generate categories&quot;. <em>At any time, it is possible to modify, correct, or delete a category proposed by the AI; you can also add others to complement my suggestion.</em></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13302 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/ajout-categorie.png" alt="" width="440" height="248" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/ajout-categorie.png 440w, https://www.soft-concept.com/wp-content/uploads/2026/06/ajout-categorie-300x169.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/ajout-categorie-18x10.png 18w" sizes="(max-width: 440px) 100vw, 440px" /></p>
<p>Before the launch, you will be able to:</p>
<ul>
<li>Define the number of categories desired.</li>
<li>Add instructions to refine the generated categories, such as defining the category polarity. <em>(positive or negative)</em> to guide the respondents&#039; perceptions.</li>
</ul>
<p>A validation request will appear, indicating the number of tokens the action will use compared to the total number of tokens available.</p>
<h3><span style="color: #f58900;">3.2 - Assign multiple categories per comment</span></h3>
<p>A single comment can sometimes fall into several categories. By checking the box &quot;« <strong><em>Assign multiple categories per comment</em></strong> »It is possible to associate several categories with a single comment. They will then be displayed in the same cell, separated by <strong><em>« / ».</em></strong></p>
<p> </p>
<h2><span style="color: #052142;">4- Identify</span></h2>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13303 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/identifier.png" alt="" width="318" height="443" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/identifier.png 318w, https://www.soft-concept.com/wp-content/uploads/2026/06/identifier-215x300.png 215w, https://www.soft-concept.com/wp-content/uploads/2026/06/identifier-9x12.png 9w" sizes="(max-width: 318px) 100vw, 318px" /></p>
<p>Allows you to extract a specific characteristic for a given theme. A list of default characteristics is available; you can choose from these or add a new one.</p>
<p>To do this, expand the empty category line — a text field will allow you to enter what you want to identify in the comments.</p>
<p> </p>
<h2><span style="color: #052142;">5- Correct</span></h2>
<p>Automatically corrects spelling mistakes in the selected comment column.</p>
<p> </p>
<h2><span style="color: #052142;">6- Summarize</span></h2>
<p>Generates an individual summary for each comment in a column. You can specify the number of sentences you want for the summary; by default, two sentences will be generated. Particularly useful when comments are long and numerous, this action allows you to quickly process a large volume of data.</p>
<p> </p>
<h2><span style="color: #052142;">7- Anonymize</span></h2>
<p>Remove the elements that could identify a respondent, replacing them with <strong>XXX</strong>. You can choose which information to delete from the following:</p>
<ul>
<li><strong>Identify</strong>name, surname</li>
<li><strong>Location</strong>address, city, etc.</li>
<li><strong>Phone number</strong></li>
<li><strong>Order number</strong></li>
</ul>
<p>This allows you to display the comments entered while respecting the anonymity of the respondents.</p>
<p> </p>
<h2><span style="color: #052142;">8- Translate </span></h2>
<p>Translates the content of the selected column into your chosen language. Approximately twenty languages are available:</p>
<p><em>German, English, Catalan, Danish, Spanish, Finnish, French, Greek, Hungarian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Swedish, Czech, Ukrainian.</em></p>
<p> </p>
<h2><span style="color: #052142;">9- Note</span></h2>
<p>Allows you to automatically assign a rating from 1 to 5 to each comment, based on its content.</p>
<p>A typical use case would be comments on the quality of a service: from the text entered, an automatic rating is generated by AI.</p>
<p>You can define a rating criterion to guide the evaluation, but this is not mandatory. However, the column intended to receive the ratings must be of type <strong>digital</strong>.</p>
<p> </p>
<h2><span style="color: #052142;">10- Format</span></h2>
<p>You can change the format of a date or phone number, compared to a predefined list of formats.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-medium wp-image-13305" src="https://www.soft-concept.com/wp-content/uploads/2026/06/format-201x300.png" alt="" width="201" height="300" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/format-201x300.png 201w, https://www.soft-concept.com/wp-content/uploads/2026/06/format-8x12.png 8w, https://www.soft-concept.com/wp-content/uploads/2026/06/format.png 337w" sizes="(max-width: 201px) 100vw, 201px" /></p>
<p> </p>
<h2><span style="color: #052142;">11- Extract</span></h2>
<p>Allows you to isolate specific information from a column. You can extract, in particular:</p>
<ul>
<li>The city</li>
<li>The department</li>
<li>The region</li>
<li>The country</li>
<li>The postal code</li>
</ul>
<p>This is particularly useful when a question collects a full address and you want to automatically split it into several separate fields.</p>
<p> </p>
<h2><span style="color: #052142;">12- Personalized Prompt</span></h2>
<p>If the desired action in the selected comments column isn&#039;t available, you can choose Custom Prompt. This will allow you to describe exactly what you&#039;re looking for. The most effective approach is to use one instruction per sentence.</p>
<p><em><u>For example</u> Corrects errors. Translates into English. Changes to third person. Anonymizes names. </em></p>
<p> </p>
<h2><span style="color: #052142;">13- Overall Analysis</span></h2>
<p>Allows you to create a general summary of a list of comments by identifying major trends. Enter a custom prompt to tailor the analysis to your needs.</p>
<p><em><u>For example :</u> «Can you give me the 5 main themes addressed and the 5 main calls for action that result from them? I would like to be able to go into detail about the perception that emerges from each theme, and for the calls for action to be ranked according to their frequency of occurrence: […]»</em></p>
<p>The results are downloaded to a text document, which can then be reintegrated into the report with copy/paste.</p>
<p>It is also possible to relaunch a global analysis on the results extracted previously, which allows you to identify second-level themes arising from the main themes.</p>
<p> </p>
<h2><span style="color: #052142;">14- Scenario</span></h2>
<p>This section contains all the scenarios you have created and saved. Here you will find:</p>
<ul>
<li><strong>Individual scenarios</strong>: for each scenario, an information icon displays a summary of its general and advanced settings.</li>
<li><strong>The scenario sequences</strong>: a sequence corresponds to the successive chaining of several scenarios.</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13307 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/sequence-scenarios.png" alt="" width="331" height="289" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/sequence-scenarios.png 331w, https://www.soft-concept.com/wp-content/uploads/2026/06/sequence-scenarios-300x262.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/sequence-scenarios-14x12.png 14w" sizes="(max-width: 331px) 100vw, 331px" /></p>
<p>For the sequences, you can:</p>
<ul>
<li><strong>Add a new sequence</strong> by clicking on the <strong>+</strong></li>
<li><strong>Modify an existing sequence</strong> In both cases, you will be able to update the sequence label as well as the scenarios that compose it.</li>
</ul>
<p>To save a scenario, you need to click the Save from action button.</p>
<p>For example, if you create a classification from the question “Do you have any training needs?” in order to sort the answers into an “AI Classification” column, the scenario will record all associated coding elements: category labels, their number, whether the classification is simple or multiple, custom prompts, and additional parameters.</p>
<p>Once recorded, the scenario allows the entire programmed action to be reproduced with a single click.</p>
<p>This allows for the chaining of multiple actions and simultaneous work on several columns using a sequence. This sequence executes several scenarios/actions successively, resulting in significant time savings.</p>
<p> </p>
<h2><span style="color: #052142;">15- Import</span></h2>
<p>This action allows you to import results files directly into your study.</p>
<p>For that :</p>
<ul>
<li>Select a file in JSON format</li>
<li>Select the column in which the results will be displayed.</li>
</ul>
<p> </p>
<h2><span style="color: #052142;">16- Advanced settings</span></h2>
<p>The advanced settings will be common to all actions available via AI.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13310 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-avances.png" alt="" width="458" height="507" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-avances.png 458w, https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-avances-271x300.png 271w, https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-avances-11x12.png 11w" sizes="(max-width: 458px) 100vw, 458px" /></p>
<ul>
<li><strong>Minimum length of comments</strong></li>
</ul>
<p style="padding-left: 40px;">Define the minimum number of characters below which the AI will not process the comment.</p>
<p style="padding-left: 40px;"><em><u>For example</u>, To ignore responses of type &quot;RAS&quot;, enter 4 as the minimum length.</em></p>
<ul>
<li><strong>Context</strong>:</li>
</ul>
<p style="padding-left: 40px;">Provide a clear context (survey framework, target audience) to improve the accuracy of the results.</p>
<ul>
<li><strong>Contextual instructions: </strong></li>
</ul>
<p style="padding-left: 40px;">Specify the elements to include or exclude to refine the AI processing.</p>
<p>Your instructions can be saved for later reuse using the floppy disk button.</p>
<p><strong><a href="https://www.soft-concept.com/wp-content/uploads/2026/06/Ethnoforms-Guide-utilisation-Ethnos-AI.pdf" target="_blank" rel="noopener noreferrer"><br />
<span style="color: #f58900;">See the PDF documentation</span><br />
</a><br />
</strong></p><p>L’article <a href="https://www.soft-concept.com/en/documentation/utilisation-de-l-ia-dans-l-analyse-de-ethnoforms/">Utilisation de l’IA dans l’analyse de Ethnoforms</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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		<title>Sollicitation par email</title>
		<link>https://www.soft-concept.com/en/documentation/sollicitation-par-email/</link>
					<comments>https://www.soft-concept.com/en/documentation/sollicitation-par-email/#respond</comments>
		
		<dc:creator><![CDATA[admin7921]]></dc:creator>
		<pubDate>Mon, 01 Jun 2026 13:45:20 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13251</guid>

					<description><![CDATA[<p>The email solicitation feature allows you to send personalized survey invitations from a contact database imported into Survey Manager. 1- Contact Database: The contact database is a CSV file, which lists the people who will be contacted by email. 1.1- Designing the CSV file […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/sollicitation-par-email/">Sollicitation par email</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>The email solicitation feature allows you to send personalized invitations to respond to a survey from a database of contacts imported into Survey Manager.</p>
<h2><strong><span style="color: #052142;">1- Correspondent database:</span> </strong></h2>
<p>The contact database is a csv file, which allows us to list the people who will be contacted by email.</p>
<h3><span style="color: #f58900;"><strong>1.1- CSV file design</strong></span></h3>
<p>In most cases, we recommend starting your CSV file with:</p>
<ul>
<li>An «Identifier» column, each identifier is unique, it allows to distinguish the entries from one another.</li>
<li>An &quot;email&quot; column to target email addresses to solicit</li>
</ul>
<p><em><strong>Attention :</strong></em> Double-check that your email addresses are valid. Too many incorrect email addresses can lead to emails being blacklisted from the sender address you provided. <strong>Therefore, for an indefinite period, you will no longer be able to send emails. </strong></p>
<h4><span style="color: #000000;">1.1.1- Column heading</span></h4>
<p>We <span style="color: #000000;">we recommend</span> Also, pay attention to the following point regarding column headings:</p>
<ul>
<li>Avoid accents</li>
<li>Prefer using capital letters.</li>
<li>Avoid spaces; to replace them you can use &quot;_&quot;.«</li>
<li>Do not use special characters such as: &quot;;&quot;, &quot;!&quot;...</li>
</ul>
<h4>1.1.2- Registration</h4>
<p>You will need to properly register your contact database in <strong>CSV</strong> with the following separator:</p>
<ul>
<li>«<strong>;</strong> »&quot;If your Survey Manager interface is in French&quot;</li>
<li>«<strong>,</strong> »&quot;If your Survey Manager interface is in English.&quot;.</li>
</ul>
<p>The fields in the correspondent database can then automatically pre-fill Net Survey questions. For more information, see the &quot;Identifying a questionnaire with a database&quot; guide.«</p>
<h3><span style="color: #f58900;"><strong>1.2- Add a base</strong><strong> correspondent from Survey Manager </strong>:</span></h3>
<ul>
<li>Log in to your Survey Manager account</li>
<li>Click on the name of your study. If you haven&#039;t added the study yet, add it now.</li>
<li>Then click on &quot;Collect responses&quot;:</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13255 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-de-reponses.png" alt="" width="650" height="66" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-de-reponses.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-de-reponses-300x30.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-de-reponses-18x2.png 18w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<ul>
<li>From the next page, click on &quot;Select a CSV file&quot;«</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13257 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/selection-csv.png" alt="" width="462" height="204" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/selection-csv.png 462w, https://www.soft-concept.com/wp-content/uploads/2026/06/selection-csv-300x132.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/selection-csv-18x8.png 18w" sizes="(max-width: 462px) 100vw, 462px" /></p>
<ul>
<li>Select the previously created CSV file</li>
<li>The page will refresh automatically and a table will appear with the different pieces of information you had in your CSV file.</li>
</ul>
<p><em>For example : </em></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13259 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/champ-email.png" alt="" width="650" height="107" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/champ-email.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-email-300x49.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-email-18x3.png 18w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<ul>
<li>Select the reference field for the email address and confirm.</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13260 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/champ.png" alt="" width="612" height="77" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/champ.png 612w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-300x38.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-18x2.png 18w" sizes="(max-width: 612px) 100vw, 612px" /></p>
<ul>
<li>Click again on &quot;collecting responses&quot;.</li>
</ul>
<p style="padding-left: 40px;">The page will refresh and add a checkmark in front of each box allowing you to select one or more participants.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13261 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/participants.png" alt="" width="650" height="106" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/participants.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/participants-300x49.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/participants-18x3.png 18w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<ul>
<li>You can show or hide certain fields in your CSV file by clicking on:</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13262 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/activer-masquer-champ.png" alt="" width="650" height="74" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/activer-masquer-champ.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/activer-masquer-champ-300x34.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/activer-masquer-champ-18x2.png 18w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<ul>
<li>You can also verify that the email address matches the correct field in your contact database by clicking on &quot;Settings&quot;.«</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13263 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-champ.png" alt="" width="650" height="362" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-champ.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-champ-300x167.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/parametres-champ-18x10.png 18w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<p> </p>
<h2><strong><span style="color: #052142;">2- Make a request:</span> </strong></h2>
<ul>
<li>From the &quot;Collecting Responses&quot; tab you can select 1 or more people</li>
<li>Then click on &quot;Actions on participants&quot;«</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13267 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/action-participants.png" alt="" width="684" height="26" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/action-participants.png 684w, https://www.soft-concept.com/wp-content/uploads/2026/06/action-participants-300x11.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/action-participants-18x1.png 18w" sizes="(max-width: 684px) 100vw, 684px" /></p>
<ul>
<li>Then &quot;Apply&quot;«</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13268 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/solliciter.png" alt="" width="671" height="30" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/solliciter.png 671w, https://www.soft-concept.com/wp-content/uploads/2026/06/solliciter-300x13.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/solliciter-18x1.png 18w" sizes="(max-width: 671px) 100vw, 671px" /></p>
<p style="padding-left: 40px;"><em><strong>Attention</strong> </em>By clicking on &quot;Request all&quot; you will send to all individuals in your database, regardless of what you have selected.</p>
<p style="padding-left: 40px;">You will arrive at a page like this:</p>
<p> <img loading="lazy" decoding="async" class="alignnone wp-image-13270 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-reponses.png" alt="" width="664" height="259" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-reponses.png 664w, https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-reponses-300x117.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/collecte-reponses-18x7.png 18w" sizes="(max-width: 664px) 100vw, 664px" /></p>
<ul>
<li>You will then be able to:
<ul>
<li>Fill in the &quot;Subject&quot; field of your email,</li>
<li>Change the sender&#039;s name if necessary.,</li>
<li>By default, the sender&#039;s email address is the one entered in &quot;Sending Address&quot; in the &quot;Configuration&quot; menu (see: <em><strong>address 1</strong> </em>(photo on the next page)</li>
</ul>
</li>
</ul>
<p style="padding-left: 80px;">If no address is entered in this field, then the default email address is the one associated with your account. (CF: <em><strong>address 2</strong></em> (photo on the next page)</p>
<p style="padding-left: 80px;">To access the configuration menu: click on the arrow next to your initials, then &quot;Configuration&quot;.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13271 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/configuration.png" alt="" width="705" height="80" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/configuration.png 705w, https://www.soft-concept.com/wp-content/uploads/2026/06/configuration-300x34.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/configuration-18x2.png 18w" sizes="(max-width: 705px) 100vw, 705px" /></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13272 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil.png" alt="" width="1047" height="927" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil.png 1047w, https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil-300x266.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil-1024x907.png 1024w, https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil-768x680.png 768w, https://www.soft-concept.com/wp-content/uploads/2026/06/informations-profil-14x12.png 14w" sizes="(max-width: 1047px) 100vw, 1047px" /></p>
<h3><span style="color: #f58900;"><strong>2.1- Configuring the sender address</strong></span></h3>
<p>If you wish to change the sender address on the solicitation page, it is important to follow certain rules.</p>
<p>The sender address must belong to the same domain name as the one used by your Survey Manager.</p>
<p><strong><em><u>For example</u></em></strong>, <em>if the Survey Manager domain name is <strong>@test_Survey.com</strong>, You will not be able to use an email address ending in . as the sender address. <strong>@gmail.com</strong> </em></p>
<p>In most cases, the Survey Manager&#039;s domain name corresponds to its URL.</p>
<h3><span style="color: #f58900;"><strong>2.2- Why this constraint?</strong></span></h3>
<p>This rule is linked to email security and authentication mechanisms, put in place to combat identity theft and improve message deliverability.</p>
<p>These mechanisms are based primarily on three protocols:</p>
<ul>
<li><strong>SPF (Sender Policy Framework)</strong> : allows you to verify that the server sending the email is authorized to do so for the domain used.</li>
<li><strong>DKIM (DomainKeys Identified Mail)</strong> : adds a cryptographic signature to the email, guaranteeing the integrity of the message and the authenticity of the sending domain.</li>
<li>DMARC (Domain-based Message Authentication, Reporting and Conformance): relies on SPF and DKIM to define a validation policy and tell recipient servers how to handle non-compliant emails (rejection, quarantine, etc.).</li>
</ul>
<h3><span style="color: #f58900;"><strong>2.3- Consequences of non-compliance</strong></span></h3>
<p>If the sender address does not match the configured domain (or if the DNS records are not correctly configured), sent emails may:</p>
<ul>
<li>To be rejected by email servers,</li>
<li>To be classified as unwanted (spam),</li>
<li>Not to be delivered to the recipients.</li>
</ul>
<h3><span style="color: #f58900;"><strong>2.4 - Good practices</strong></span></h3>
<ul>
<li>Use a sender address belonging to the same domain as your Survey Manager.</li>
<li>Verify that SPF, DKIM and DMARC records are correctly configured on your domain.</li>
<li>If using a specific domain, ensure that it is authorized to send emails via the platform.</li>
<li>In the left-hand section, you can choose a default email template and then adapt it to your needs (change the text, titles, image).</li>
<li>By positioning yourself within the email template, you can add elements from the correspondent database.</li>
</ul>
<p style="padding-left: 40px;"><em>For example, if you wish to begin your email with the first and last name of the person contacted: </em></p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Position yourself at the beginning of the email</li>
</ul>
</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13273 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/modele-de-mail.png" alt="" width="543" height="361" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/modele-de-mail.png 543w, https://www.soft-concept.com/wp-content/uploads/2026/06/modele-de-mail-300x199.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/modele-de-mail-18x12.png 18w" sizes="(max-width: 543px) 100vw, 543px" /></p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Then in the right-hand section, in the &quot;Select a predefined field&quot; section, click on &quot;Name&quot;.</li>
</ul>
</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13274 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/champ-nom.png" alt="" width="570" height="307" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/champ-nom.png 570w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-nom-300x162.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/champ-nom-18x10.png 18w" sizes="(max-width: 570px) 100vw, 570px" /></p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>You will see the name appear in the email.</li>
</ul>
</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13276 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/visualisation-champ-nom.png" alt="" width="596" height="306" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/visualisation-champ-nom.png 596w, https://www.soft-concept.com/wp-content/uploads/2026/06/visualisation-champ-nom-300x154.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/visualisation-champ-nom-18x9.png 18w" sizes="(max-width: 596px) 100vw, 596px" /></p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Repeat the operation by positioning yourself after the name and then selecting the variable &quot;FIRST NAME&quot; in &quot;Select a predefined field&quot;.</li>
</ul>
</li>
<li style="list-style-type: none;"></li>
<li>Then click on the button to access the survey, for example &quot;click here&quot;«</li>
</ul>
<p style="padding-left: 40px;">Here, the link selection process differs depending on the type of questionnaire:</p>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Identified questionnaire: Survey URL with identification</li>
<li>Unidentified questionnaire: Survey URL</li>
</ul>
</li>
</ul>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-13277 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/proprietes-lien.png" alt="" width="639" height="318" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/proprietes-lien.png 639w, https://www.soft-concept.com/wp-content/uploads/2026/06/proprietes-lien-300x149.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/proprietes-lien-18x9.png 18w" sizes="(max-width: 639px) 100vw, 639px" /></p><p>L’article <a href="https://www.soft-concept.com/en/documentation/sollicitation-par-email/">Sollicitation par email</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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		<item>
		<title>Questions textes</title>
		<link>https://www.soft-concept.com/en/documentation/questions-textes/</link>
		
		<dc:creator><![CDATA[admin7921]]></dc:creator>
		<pubDate>Mon, 01 Jun 2026 12:52:01 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13215</guid>

					<description><![CDATA[<p>Text-based questions allow you to collect any type of data that isn&#039;t known in advance, such as comments, suggestions, customer codes, or email addresses. By default, the number of characters allowed is 30. 1- Type Tab: 1.1- Characters and Lines This tab allows you to configure the main settings […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-textes/">Questions textes</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Text-based questions allow you to collect any type of data that isn&#039;t known in advance, such as comments, suggestions, customer codes, or email addresses. By default, the number of characters allowed is 30.</p>
<h2><span style="color: #052142;">1- Tab Type:</span></h2>
<p><img decoding="async" src="https://www.soft-concept.com/wp-content/uploads/2026/05/onglet-type.png" alt="Onglet Type" /></p>
<h3><span style="color: #f58900;">1.1- Characters and lines</span></h3>
<p>This tab allows you to configure the main settings of the text question, including the number of characters and lines allowed.</p>
<p>If you define a number of rows greater than 1, three additional fields appear. It is important to distinguish between the two areas:</p>
<ul>
<li><strong>The fields on the left</strong>: define the total number of lines and characters allowed for input</li>
<li><strong>Additional fields</strong>: only concern the display of the question.</li>
</ul>
<p><em>For example, if you have allowed 10 input lines but only want to display 5, this is the &quot;« <strong>Number of lines</strong> »&quot;additional fields that will need to be modified&quot;</em></p>
<h3><span style="color: #f58900;">1.2- Other options</span></h3>
<ul>
<li><strong>Required question</strong>: the respondent must complete this field to continue.</li>
<li><strong>Hidden question</strong>: the question will not be visible to the respondent.</li>
<li><strong>Type password</strong>: hides the on-screen input by replacing it with *.</li>
</ul>
<p>Please note that the data remains visible in plain text within the data file. If you wish to also hide the input in the dataset, check the box &quot;« <strong>Encrypt data during recording</strong> »</p>
<h3><span style="color: #f58900;">1.3- Input Format</span></h3>
<p>By default, the expected format is <strong>alphanumeric</strong>. However, it is possible to restrict the input to a specific format:</p>
<ul>
<li><strong>Email address</strong>The response must follow the format of an email address (<em>e.g.: address@domain.com</em>The question will not be validated until the format is respected.</li>
<li><strong>NIR code</strong>: for social security numbers</li>
<li><strong>License plate mask</strong>: for license plates</li>
<li><strong>Phone mask</strong>: for phone numbers</li>
</ul>
<p> </p>
<h2><span style="color: #052142;">2- Data entry assistance</span></h2>
<p><img loading="lazy" decoding="async" class="wp-image-13246 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/aide-a-la-saisie.png" alt="" width="519" height="413" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/aide-a-la-saisie.png 519w, https://www.soft-concept.com/wp-content/uploads/2026/06/aide-a-la-saisie-300x239.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/aide-a-la-saisie-15x12.png 15w" sizes="(max-width: 519px) 100vw, 519px" /></p>
<p>The answer guidance feature provides a list of suggested answers for a text question. This is particularly useful when the number of possible answers exceeds the limit allowed in Net Survey, or when this list is likely to change over time.</p>
<p>It also offers the possibility of automatically filtering suggestions based on the answer given to another text question which also has input assistance.</p>
<p><em><u>For example</u> :</em></p>
<ul>
<li><em>The first question concerns the choice of a region</em></li>
<li><em>The next question concerns the departments — depending on the selected region, only the corresponding departments will be offered.</em></li>
</ul>
<h3><span style="color: #f58900;"><strong>2.1- Search methods</strong></span></h3>
<p>Two main modes are available:</p>
<ul>
<li><strong>Standard mode</strong>A drop-down list displays all available suggestions.</li>
<li><strong>Search mode</strong>The respondent must enter at least three characters for the drop-down list to appear, showing only the items that match the entry.</li>
</ul>
<p>To learn more about how the data entry assistance works, how to set it up and its specific features, see the dedicated article.</p>
<p> </p>
<h2><span style="color: #052142;">3- Connections</span></h2>
<p><img loading="lazy" decoding="async" class="wp-image-13248 size-full" src="https://www.soft-concept.com/wp-content/uploads/2026/06/liaisons.png" alt="" width="650" height="517" srcset="https://www.soft-concept.com/wp-content/uploads/2026/06/liaisons.png 650w, https://www.soft-concept.com/wp-content/uploads/2026/06/liaisons-300x239.png 300w, https://www.soft-concept.com/wp-content/uploads/2026/06/liaisons-15x12.png 15w" sizes="(max-width: 650px) 100vw, 650px" /></p>
<p>This tab allows you to automatically populate the current question using an existing value. Several sources are available:</p>
<ul>
<li><strong> Value</strong>: repeats the answer given to a previous question in the questionnaire</li>
<li><strong> Score</strong>: retrieves the score obtained on a previous question</li>
<li><strong> Field</strong>: retrieves an element from the database of correspondents</li>
<li><strong> Constant</strong>: inserts a constant defined in Net Survey</li>
<li><strong> Function</strong>: applies a calculation or word processing function (see details below)</li>
<li><strong>External file</strong>: retrieves a value from a file in Ethnos (.g01) or TXT format. This file must be deployed on the server in the same folder as the questionnaire.</li>
<li><strong>Free text value</strong>It is also possible to directly enter a fixed text value in the linking field.</li>
</ul>
<h3><span style="color: #f58900;"><strong>3.1 - Available Functions</strong></span></h3>
<p>Four functions are available via Ins. Function:</p>
<ul>
<li><strong>GenUID</strong>: generates a unique 20-character identifier.</li>
</ul>
<p>Useful when credentials are not known in advance, while still retaining the benefits of authenticated access. <em>(anti-duplicate, ability to resume an interrupted investigation)</em></p>
<ul>
<li><strong>Stxt(Vn;d;p)</strong>: returns p characters from the text of the answer to question n, starting from character d.</li>
</ul>
<p><em><u>Example</u> : if question 21 was answered with &quot;home&quot;, then Stxt(V21;3;2) returns &quot;is&quot; (2 characters from the 3rd)</em></p>
<ul>
<li><strong>Right(Vn;p)</strong>: returns the first p characters of the answer to question n, starting from the right</li>
<li><strong>Left(Vn;p)</strong>: returns the first p characters of the answer to question n, starting from the left</li>
</ul>
<p> </p><p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-textes/">Questions textes</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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		<title>Questions qualitatives</title>
		<link>https://www.soft-concept.com/en/documentation/questions-qualitatives/</link>
		
		<dc:creator><![CDATA[Chloé]]></dc:creator>
		<pubDate>Thu, 28 May 2026 15:23:11 +0000</pubDate>
				<guid ispermalink="false">https://www.soft-concept.com/?post_type=docs&#038;p=13206</guid>

					<description><![CDATA[<p>Qualitative questions are closed-ended questions: the respondent selects their answer from a list of predefined options. This is the most commonly used type of question in questionnaires because it greatly facilitates the statistical analysis of results. 1. How it works 1.1- Principle To be valid, a qualitative question must contain: A […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-qualitatives/">Questions qualitatives</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Qualitative questions are closed-ended questions: the respondent selects their answer from a list of predefined options. This is the most commonly used type of question in questionnaires because it greatly facilitates the statistical analysis of results.</p>
<p> </p>
<h2><span style="color: #052142;">1. Operation</span></h2>
<h3><span style="color: #f58900;">1.1- Principle</span></h3>
<p>To be valid, a qualitative question must contain:</p>
<ul>
<li><strong>A name</strong> — the wording of the question</li>
<li><strong>At least one answer</strong> — the options offered to the respondent</li>
<li><strong>An empty line at the end of the list</strong> — to mark the end of the responses</li>
</ul>
<p><strong>Limit :</strong> Up to 250 answers can be offered for the same question.</p>
<p>By default, any new question created is of type <strong>high-quality, single-choice</strong>.</p>
<h3><span style="color: #f58900;">1.2- Hide a label</span></h3>
<p>It is possible to make a label invisible to respondents while still keeping it in the results. To do this, enclose the text in curly braces: {label1}</p>
<p>The content between curly braces will appear in exports and results, but will not be displayed when completing the questionnaire.</p>
<p> </p>
<h2><span style="color: #052142;">2. Settings</span></h2>
<h3><span style="color: #f58900;">2.1- Tab type </span></h3>
<p><img decoding="async" src="https://www.soft-concept.com/wp-content/uploads/2026/05/parametrage-onglet-type.png" alt="Paramétrage de l'onglet Type" /></p>
<h4>2.1.1- Number of responses:</h4>
<p><a name="_Toc226985680"></a>This setting defines how many answers the respondent can select:</p>
<ul>
<li><strong>Single choice</strong>only one answer possible (default option)</li>
<li><strong>Multiple answers, unlimited</strong>The respondent can select as many answers as they wish.</li>
<li><strong>Several limited answers</strong>A maximum number of responses is set; an error message is displayed if this threshold is exceeded.</li>
<li><strong>Ordered answers</strong>Available only with the Limited Multiple Responses option, this option allows the respondent to rank their answers in order of preference.</li>
</ul>
<h4>2.1.2- Other options</h4>
<ul>
<li><strong>Required / Hidden / Disabled</strong>The question can be made mandatory, hidden, or disabled by default depending on the needs of the questionnaire.</li>
<li><strong>Connection &quot;Other, please specify&quot;«</strong>This allows you to link the last answer in the list (for example, &quot;Other&quot;) to a text field. When the respondent selects this option, an associated text field becomes active so they can elaborate on their answer. To configure this link, select the &quot;Link &#039;Other&#039; to specify&quot; option and then select the corresponding text question from the dropdown list. The text field remains grayed out until the &quot;Other&quot; option is selected.</li>
<li><strong>Random order of responses</strong>The answers can be presented in a random order each time they are displayed. For more information, see the article [Question Rotation].</li>
</ul>
<h3><span style="color: #f58900;">2.2- Presentation tab</span></h3>
<p><img decoding="async" src="https://www.soft-concept.com/wp-content/uploads/2026/05/onglet-presentation.png" alt="Réglages de l'onglet présentation" /></p>
<p>This section allows you to adjust the visual formatting of the question:</p>
<ul>
<li><strong>Response layout</strong> — modify the position of the answers relative to the question, as well as the spacing between them</li>
<li><strong>Police</strong> — By default, the font used is the one defined for the entire questionnaire. The drop-down list <strong>Police</strong> allows you to customize it only for the current question</li>
</ul>
<p>To learn more about the formatting, selection method or graphic appearance of the responses, see the [Selection Tab] section of this article.</p>
<h3><span style="color: #f58900;">2.3- Animation Tab</span></h3>
<p><img decoding="async" src="https://www.soft-concept.com/wp-content/uploads/2026/05/onglet-animation.png" alt="Réglages onglet Animation" /></p>
<p>This tab allows you to apply animation effects to questions and answers when the respondent arrives on the page.</p>
<p>To activate this feature, check the box <strong>Enable animation effects</strong>. You will then have access to a list of over sixty available effects. By selecting an effect, a preview will appear directly, allowing you to view it before confirming your choice.</p>
<h3><span style="color: #f58900;">2.4 - Answers tab</span></h3>
<p>This tab allows you to show or hide certain answers to the current question, depending on what the respondent answered on previous pages of the questionnaire.</p>
<p>Two types of control are available:</p>
<ul>
<li><strong>Control by previous qualitative question</strong> : checks if an answer with the same wording has been selected in one or more previous questions. Note that the match must be spelled exactly.</li>
<li><strong>Advanced controls</strong> They are useful when questions do not share the same answer labels, allowing for more personalized display conditions.</li>
</ul>
<h3><span style="color: #f58900;">2.5 - Selection Tab </span></h3>
<p>This tab allows you to customize how the question answers are displayed. Several selection methods are available; here are the most common:</p>
<ul>
<li><strong>Checkbox</strong> : the default selection mode</li>
<li><strong>Button</strong> In most cases, we recommend using the standard formatting without adding an image to the image column of the response.</li>
<li><strong>Drop-down list</strong> Reserved for single-choice questions. Note that some features are not compatible with this mode, such as randomizing the display of answers.</li>
<li><strong>Cursor</strong> Reserved for single-choice questions, it is particularly well-suited to satisfaction, intensity, or rating scales. Some key points:
<ul>
<li>We recommend using sliders of the type <strong>without bar</strong></li>
<li>The number of answers entered in the question must exactly match the number of items displayed on the slider. For example, a slider ranging from 0 to 10 requires <strong>11 answers</strong></li>
<li>By default, the order of responses is reversed to match the usual order of satisfaction scales. Depending on the order in which you entered your responses, you may need to uncheck the corresponding box.</li>
</ul>
</li>
</ul>
<h3><span style="color: #f58900;">2.6 - Link Tab</span></h3>
<p>A connection allows the answer to the current question to be automatically populated by retrieving an existing value. Three sources are available:</p>
<ul>
<li><strong>From a data file</strong> : select your file in Ethnos format (.g01), then in the area <strong>«&quot;Return the answer to the question&quot;»</strong>, Select the question whose answer you want to use. During deployment, the .g01 file will be automatically deployed along with the questionnaire.</li>
<li><strong>From the database of correspondents</strong> : In <strong>«&quot;Retrieve the value from the following field&quot;»</strong>, click on <strong>Field</strong> to select the desired field. To learn more about the correspondent database, see the article [correspondent database].</li>
<li><strong>Based on a previous question</strong> : In <strong>«&quot;Retrieve the value from the following field&quot;»</strong>, click on <strong>Value</strong>. A window will open with a list of the questionnaire questions; select the one whose answer you wish to retrieve. Two conditions must be met: the source question must be located on a page prior to the current question, and it must have already been answered.</li>
</ul>
<h3><span style="color: #f58900;">2.7 - Controls Tab</span></h3>
<p>This tab allows you to adapt the current question based on the answer given to another question in the questionnaire.</p>
<p><strong>Attention</strong>, Only one control can be defined per question.</p>
<p>In the block <strong>Question to be checked</strong>, Select a question from the questionnaire and then choose the value that will serve as the condition. When this condition is met, three actions are possible:</p>
<ul>
<li><strong>Disallow a response</strong> <em>(block &quot;Value to be prohibited&quot;)</em> : prevents the respondent from selecting a specific answer in the current question</li>
<li><strong>Automatically assign a response</strong> <em>(block &quot;Value to be assigned&quot;)</em> : automatically selects one of the answers to the current question</li>
<li><strong>Display a message</strong> <em>(block &quot;Message to display&quot;)</em> : displays a personalized message to the respondent</li>
</ul><p>L’article <a href="https://www.soft-concept.com/en/documentation/questions-qualitatives/">Questions qualitatives</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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		<title>Questions calculées</title>
		<link>https://www.soft-concept.com/en/documentation/questions_calculees/</link>
		
		<dc:creator><![CDATA[Chloé]]></dc:creator>
		<pubDate>Thu, 28 May 2026 15:20:14 +0000</pubDate>
				<guid ispermalink="false">https://nwvbjzy.cluster100.hosting.ovh.net/?post_type=docs&#038;p=12081</guid>

					<description><![CDATA[<p>The calculated question is the result of a calculation formula that will return a numeric or empty value. Calculated variables are primarily used: To show the respondent a result calculated from their answers (score, grade obtained, loan conditions, etc.). To summarize a complex condition with a simple value of 0 or 1 […]</p>
<p>L’article <a href="https://www.soft-concept.com/en/documentation/questions_calculees/">Questions calculées</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>The calculated question is the result of a calculation formula that will return a numeric or empty value.</p>
<p>The calculated variables are primarily used:</p>
<ul>
<li>To show the respondent a result calculated from their answers (score, grade obtained, loan conditions, etc.).</li>
<li>To summarize a complex condition of navigation in the questionnaire (page breaks, conditional display of page, hiding of area or inter-question control) with a simple value of 0 or 1.</li>
<li>To implement customized consistency checks.</li>
<li>To store in the data file a result that we do not want to have to recalculate during the analysis.</li>
</ul>
<p> </p>
<h2><span style="color: #052142;">1- Operating principle</span></h2>
<p><img decoding="async" src="https://www.soft-concept.com/wp-content/uploads/2026/05/principe-de-fonctionnement.png" alt="Principe de fonctionnement" /></p>
<h3><span style="color: #f58900;">1.1- Behavior of calculated questions</span></h3>
<p>The formula for a calculated question is defined in the block <strong><em>Formula</em></strong> of its properties.</p>
<p>By default:</p>
<ul>
<li>She is <strong>masked</strong> for the respondent.</li>
<li>Its result is <strong>calculated automatically</strong> at each page change, regardless of where the question is located in the questionnaire.</li>
</ul>
<h3><span style="color: #f58900;">1.2- Displaying the result in the questionnaire</span></h3>
<p>To display the question, you will need to go to the tab <strong><em>presentation</em></strong> properties of the question, then check the box <strong><em>see in the form</em></strong>.</p>
<p>By default, the result is displayed as an integer.</p>
<p>If the result of your calculation may contain decimals, you can define the number of digits after the decimal point directly below the block <strong><em>Formula</em></strong> in the properties of the question.</p>
<h3><span style="color: #f58900;">1.3- Display the result on the same page</span></h3>
<p>If you want the result to be calculated on the same page as the questions that make it up, two conditions are necessary:</p>
<ul>
<li>Place the calculated question on this same page.</li>
<li>Add the questions used in the formula, in the block <strong><em>Calculation on demand</em></strong> properties of the calculated question.</li>
</ul>
<p>Thus, as soon as a respondent modifies one of these questions, the result updates automatically, without waiting for the page to change.</p>
<p> </p>
<h2><span style="color: #052142;">2- The elements that can be used in a formula</span></h2>
<h3><span style="color: #f58900;">2.1- The value of a question</span></h3>
<p>The reference <strong>Vn</strong> corresponds to the value of a question where <strong>n</strong> is the question number.</p>
<p><em><u>Ex</u> : V2 is the value from question 2.</em></p>
<p>The value of the question will have a different meaning depending on the type of question:</p>
<ul>
<li><strong>Numerical or calculated</strong>: Vn corresponds to the numerical value.</li>
<li><strong>Qualitative single-choice options</strong> : Vn is the order number of the chosen answer.</li>
<li><strong>Qualitative multiple-choice</strong>: Vn is the number of responses.</li>
<li><strong>Date</strong>: Vn corresponds to the conversion of a Date into the number of days between that date and 01/01/1900.</li>
<li><strong>Hour</strong>: Vn corresponds to the value in seconds of one hour.</li>
<li><strong>Text</strong>: Vn is <strong><u>not usable</u></strong>.</li>
</ul>
<h3><span style="color: #f58900;">2.2 - The score of a question</span></h3>
<p>The reference <strong>Sn</strong> corresponds to the score obtained by question n where <strong>n</strong> is the question number.</p>
<p>The score for this question corresponds to the sum of the scores associated with each answer checked for question n.</p>
<p>This score will be 0 if no answer is checked, or if the checked answers have no scores.</p>
<h3><span style="color: #f58900;">2.3- The operators:</span></h3>
<h4>2.3.1- Mathematics</h4>
<ul>
<li>Addition (+)</li>
<li>Subtraction (-)</li>
<li>Multiplication (*)</li>
<li>Division (/)</li>
</ul>
<p><u>As a reminder</u> Multiplication and division take precedence over addition and subtraction.</p>
<h4>2.3.2- By comparison</h4>
<ul>
<li>Strict superior (&gt;)</li>
<li>Greater than or equal to (&gt;=)</li>
<li>Strict inferior (<)</li>
<li>Less than or equal to (<=)</li>
<li>Equal (=)</li>
</ul>
<p> </p>
<h2><span style="color: #052142;">3- Logical functions</span></h2>
<h3><span style="color: #f58900;">3.1- SI</span></h3>
<p>Allows you to condition a calculation. The condition will be formed by an operation or by other logical functions.</p>
<p><strong>Syntax</strong> : IF(condition; value_if_true; value_if_false)</p>
<p><em><u>Example</u></em> : <em>IF(V2&gt;0 ; V1/V2 ; NR)</em>.</p>
<p>If the answer to question 2 is strictly greater than 0, the result of the calculated question will be V1/V2. Conversely, if the answer is less than or equal to 0, the calculated question will take the value NR, i.e., not answered.</p>
<h3><span style="color: #f58900;">3.2- AND</span></h3>
<p>Each condition must be met for the AND() function to be &quot;true&quot;.</p>
<p><em><u>Example</u></em> : IF(AND(V2&lt;0;V2&gt;0);V1/V2;NR)</p>
<p>Divides V1 by V2 only if V2 is not zero, otherwise returns a non-response (NR).</p>
<h3><span style="color: #f58900;">3.3- Or</span></h3>
<p>The OR() function itself only needs to be &quot;true&quot; if at least one condition is met.</p>
<p><em><u>Example</u></em> : IF(OR(V2&lt;0;V2&gt;0);NR;V1/V2)</p>
<p>Divides V1 by V2 only if V2 is not zero, otherwise returns a non-response (NR).</p>
<h3><span style="color: #f58900;">3.4- NR</span></h3>
<p>NR is an action that returns the unanswered value to the calculated question, so we get an empty value.</p>
<p>This is useful for avoiding errors such as division by zero.</p>
<p><em><u>Example</u></em> : IF(V2=0;NR;V1/V2)</p>
<h3><span style="color: #f58900;">3.5- No</span></h3>
<p>NO is used to reverse a condition.</p>
<p><em><u>Example</u></em> : IF(NOT(V2=0);V1/V2;NR)</p>
<p>Divides V1 by V2 only if V2 is not zero, otherwise returns a non-response (NR).</p>
<h3><span style="color: #f58900;">3.6- Answered</span></h3>
<h4>3.6.1- ANSWERED(n)</h4>
<p>The logical function ANSWERED(n) is used to check if the question number <strong>n</strong> is answered.</p>
<p><em><u>Example</u></em> : ANSWERED(1)</p>
<p>If question 1 is answered, the calculation will take the value 1, otherwise it will take the value 0.</p>
<h4>3.6.2- ANSWERED(Vn,x)</h4>
<p>The logical function ANSWERED(Vn,x) is used to check if a question option has been answered. With <strong>n</strong> which corresponds to the question number and, <strong>x</strong> to the modality.</p>
<p><em><u>Example</u></em> : IF(OR(ANSWERED(V1,1);ANSWERED(V2,1));1;0)</p>
<p>The calculation returns 1 if the first option is selected in both questions.</p>
<h4>3.6.3- RESPONDUREP(Vn,x)</h4>
<p>The logical function REPANDREP(Vn,x) is used to check if multiple options of a question have been answered. With <strong>n</strong> which corresponds to the question number and, <strong>x</strong> to the modality.</p>
<p><em><u>Example</u></em> : RESPONSEP(V1,1) + RESPONSEP(V1,2) + RESPONSEP(V1,3)</p>
<p>The calculation will examine the options in question 1 and will return:</p>
<ul>
<li>3 if all three options have been checked.</li>
<li>2 if two of the options have been checked.</li>
<li>1 if only one of the options has been checked.</li>
<li>0 if none of the options have been checked.</li>
</ul><p>L’article <a href="https://www.soft-concept.com/en/documentation/questions_calculees/">Questions calculées</a> est apparu en premier sur <a href="https://www.soft-concept.com/en">Soft Concept</a>.</p>
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