Customers satisfaction surveys
Are your customers satisfied ? Satisfied customers tend to buy more products and services and to recommend you around them. They will help you to pursue a policy of continuous improvement and therefore to position yourself and remain among the best.
How to measure this satisfaction?
You should ask your customers their opinion of your company, the quality of your services, your communication. Why do they buy your products? What are the points on which you could take action to satisfy them even more?
Soft Concept products already allow thousands of users in France and worldwide, to collect and analyze easily the needs, expectations and opinions of their customers.
If your need is a one-shot or you do not want to equip you to realize your survey in-house, Soft Concept also offers a range of services tailored to accomplish all or part of your surveys.
All data entry tools for all types of surveys
Ethnos is compatible with all data entry tools and allows to adapt to all types of public targets.
- Face-to-face interviews, at home or in the street
- Phone interviews
- Mail surveys
- Web surveys
- Surveys on tablets and smarphones for all mobile surveys
- Surveys in groups with interactive vote pads
- Interactive interviews on touch screen
Get around Ethnos the most advanced technologies to collect and analyze data
Ethnos alone already enables you to be completely autonomous in the creation, capture and processing of your surveys.
Depending on the context of your business, you may want to conduct your survey on specific supports : in-house messaging, interactive boxes ...
For you, Soft Concept offers the most complete range of tools and data acquisition technologies ever devised.
See below the products most suitable to you.