You want to know the opinion of your end customers and make simple and quick surveys of members of your network of businesses and / or franchises?
How to measure the satisfaction of your franchisees, and that of their customers?
Soft Concept allows you to easily collect and analyze the answers collected from customers in your distribution network. Our product range will allow you to carry out all types of surveys (questionnaires and satisfaction surveys) on all media (web, mobile, paper, telephone…) in a minimum of time and with maximum efficiency in order to take action so that your network of shops and points of sale perform the following year.
Our tools and software simplify considerably the realization of surveys and barometers with the customers but also with the Directors of points of sale and stores. Ethnos is the reference tool for survey analysis. It makes it possible to apply more than one hundred methods of data processing and analysis, from the simplest analyses to the most advanced statistical analyses. NET-Survey is ideal for designing and distributing questionnaires quickly. Mobi-Survey‘s technology offers maximum comfort for mobile surveys on smartphones and tablets with an ergonomic interface and incredible ease of use. The Web Reports is the first completely autonomous solution that provides real-time online survey statistics and dynamic results-based consultation over the Internet and Intranet.
Soft Concept products already allow thousands of users in France and around the world to easily collect andt analyze the needs, expectations and opinions of their customers.
If your need is punctual or you want to outsource temporarily, Soft Concept offers a range of services tailored to your client knowledge objectives, to achieve all or part of your surveys and ad hoc studies.
Our software suite already equips the biggest companies in France and in Europe, and allows thousands of managers of Marketing, Quality, Logistics or Franchise Network functions every day to:
- easily create their internal or external questionnaires
- deploy them quickly by email to their customers, prospects, members, etc.
- retrieve responses and consolidate them effortlessly
- analyze them and extract relevant insights to concretely act on the quality of the services and the efficiency of the network
- present results in dynamic reports and dashboards, that refresh automatically each time you enter new data
- give personalized access to online results and reports to all users (headquarters, stores, itinerant staff …)